Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Guzman

Sevierville

Summary

Proven leader with a track record of enhancing customer satisfaction, loyalty, and dependability. I strive to demonstrate exceptional organizational skills and a friendly, positive attitude, adept at resolving customer complaints and improving store operations. Skilled in cash handling and team supervision, significantly contributing to efficient and effective workplace environments.

Overview

4
4
years of professional experience

Work History

Employee

Duk Duk Guz LLC
07.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Employee

Blessed Cleaning
07.2024 - 10.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Key Holder

Jayell Ranch And Ziplines
05.2021 - 08.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Education

Penn Foster Career School
Scranton, PA
08.2024

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Time management
  • Dependable and responsible
  • Organizational skills
  • Active listening
  • Verbal communication

Timeline

Employee

Duk Duk Guz LLC
07.2024 - Current

Employee

Blessed Cleaning
07.2024 - 10.2024

Key Holder

Jayell Ranch And Ziplines
05.2021 - 08.2024

Penn Foster Career School

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Naomi Guzman