Naomi Moldovan
Castalian Springs
Summary
Accomplished retail professional with a proven track record at Dollar General, excelling in customer service and cash handling accuracy. Demonstrated ability to resolve customer complaints, enhancing satisfaction and loyalty. Skilled in training staff and managing store operations, contributing to a significant improvement in transaction accuracy and efficiency.
Overview
3
3
years of professional experience
Work History
Key Holder
Dollar General
04.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Cashier
Dollar Tree
02.2023 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Ollies Bargain Outlet
03.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma - General Studies
American School
Lansing, IL11.2021
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Opening and closing coordination
- Bank deposits
- Retail operations
Timeline
Key Holder
Dollar General
04.2024 - Current
Cashier
Dollar Tree
02.2023 - 04.2023
Cashier
Ollies Bargain Outlet
03.2022 - 08.2022
High School Diploma - General Studies
American School
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