Naomi Woods
Dayton
Summary
Compassionate Medical Professional with expertise in promoting both, clerical & clinical aspects in multiple healthcare settings.
Proven ability in patient care, disability awareness, and effective communication, leadership qualities with a broad spectrum of experience in healthcare settings.
Overview
31
31
years of professional experience
Work History
Direct Support Professional Caregiver
Caring Hearts of Dunlap
Dunlap, TN
12.2025 - Current
- Assisted clients with daily living activities to promote independence and enhance quality of life.
- Monitored clients' health status and reported changes to supervisors promptly.
Housekeeper
2 Gals & A Mop
Dayton, TN
08.2018 - 12.2024
- Executed comprehensive cleaning tasks, ensuring high standards of cleanliness and sanitation across various environments.
- Trained new staff on cleaning protocols, enhancing team efficiency and service quality.
Housekeeper
Advanced Insurance Company
Hixson, TN
06.2011 - 12.2022
- Developed customized cleaning plans tailored to client specifications, improving customer satisfaction ratings.
- Implemented quality control measures, consistently meeting or exceeding organizational cleanliness standards.
Direct Support Associate
RHA Health Services LLC
Chattanooga, TN
08.2003 - 11.2010
- Provided direct support to individuals with developmental disabilities, fostering independence and personal growth.
- Monitored clients' progress, documenting behavioral changes and reporting findings to healthcare professionals.
Medical Debt Collector
North American Credit Services Inc.
Chattanooga, TN
02.2004 - 03.2006
- Researched, identified and rectified special circumstances affecting delayed payments of accounts.
- Analyzed status on claims payments and generated appeal letters for denials on claims.
- Filed hospital and physician claims and medical bad debt collections.
Referral Clerk
Mountain Management/Highland Pediatrics
Hixson, TN
08.1996 - 01.2004
- Managed patient referral processes to ensure timely access to specialist care.
- Trained new staff on referral protocols and system navigation for improved service delivery.
- Scheduled diagnostic appointments, surgeries, arranged hospital admissions, obtained precertifications and prior authorizations, ordered outpatient medical specialty equipment.
- Operated (In-House) physician pharmacy and Clinic triage.
Office Manager/Medical Assistant
North Park Pain Clinic
Hixson, TN
07.1995 - 08.1996
- Streamlined office operations, enhancing workflow efficiency and communication among staff.
- Developed and implemented scheduling systems for patient appointments, improving patient flow and satisfaction.
- Managed office supplies inventory, ensuring availability while controlling costs effectively.
- Medical Assistant Clinical Skillset
Education
Associate of Applied Science - Health Information Management
Chattanooga State Community College
Chattanooga, TN05-2018
Associate of Science - Medical Assistant/Clinical & Clerical
McKenzie College
Chattanooga, TN06-1992
Skills
- Disability awareness
- Emotional support
- Personal hygiene assistance
- Patient care
Timeline
Direct Support Professional Caregiver
Caring Hearts of Dunlap
12.2025 - Current
Housekeeper
2 Gals & A Mop
08.2018 - 12.2024
Housekeeper
Advanced Insurance Company
06.2011 - 12.2022
Medical Debt Collector
North American Credit Services Inc.
02.2004 - 03.2006
Direct Support Associate
RHA Health Services LLC
08.2003 - 11.2010
Referral Clerk
Mountain Management/Highland Pediatrics
08.1996 - 01.2004
Office Manager/Medical Assistant
North Park Pain Clinic
07.1995 - 08.1996
Associate of Applied Science - Health Information Management
Chattanooga State Community College
Associate of Science - Medical Assistant/Clinical & Clerical
McKenzie College