Nareshbabu Ramamoorthy
Chennai
Summary
Dynamic financial services leader with over 12 years of specialized experience in KYC, AML, Corporate & Institutional Banking, and process re-engineering across global markets. Demonstrated success in enhancing client service delivery, managing stakeholder relationships, and overseeing risk and compliance functions. Proven ability to lead cross-functional teams, implement innovative policy and technology solutions, and drive operational excellence. Currently serving as AVP – Policy & Tech Implementation at HSBC, spearheading regulatory and operational transformation initiatives that significantly enhance the client experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
AVP – Policy & Tech Implementation Lead
HSBC Electronic Data Processing India Pvt Ltd
06.2023 - Current
- Lead policy and technology implementation across Wholesale CLM operations, partnering with Product, IT, and Compliance to align processes with global and local regulatory requirements.
- Serve as an escalation point for KYC Ops, resolving complex operational issues and ensuring client instructions, onboarding, and maintenance tasks are delivered accurately.
- Directed automation initiatives, improving operational efficiency by 30% and reducing manual errors.
- Oversaw MI reporting and query handling processes, streamlining client servicing and SLA adherence.
- Provided governance and risk oversight, ensuring global consistency in process implementation.
- Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
KYC Process Advisory Lead
HSBC Electronic Data Processing India Pvt Ltd
06.2018 - 06.2023
- Supported client servicing teams with policy interpretation, ensuring alignment of client onboarding, periodic reviews, and client reporting.
- Expertise in resolving the complex queries to the client managers including the complex customer types such as Fund, SPVs, Trusts & Foundations, Embassies, NBFI and FIs
- Designed and published Terms of Reference manuals, improving clarity in CLM systems and policies.
- Collaborated with site leads and global teams to deliver consistent client experience across multiple markets.
- Managed post-implementation reviews to assess process changes, strengthening internal controls and improving efficiency.
- Trained and accredited staff on Line of Business procedures, enhancing team readiness and compliance standards.
Manager Training - Banking Operations
HSBC Electronic Data Processing India Pvt Ltd
06.2017 - 05.2018
- Led the standard training framework for Consumer & Wholesale Ops, enhancing knowledge transfer and staff productivity.
- Proctored and delivered MIS reports to senior stakeholders, supporting operational decision-making.
- Directed and managed a team of technical trainers, ensuring delivery of high-quality process training.
Assistant Manager – CDD
HSBC Electronic Data Processing India Pvt Ltd
12.2014 - 05.2017
- Supervised a CDD team managing client onboarding and periodic reviews.
- Implemented governance structures for training and compliance processes.
Quality Control Analyst / CDD Analyst
HSBC Electronic Data Processing India Pvt Ltd
03.2013 - 11.2014
- Conducted quality reviews of CDD files, ensuring compliance with FATCA, CRS, and AML standards.
- Supported escalation management and collaborated with business/operations to address regulatory risks.
Education
Master of Computer Applications -
VIT University
Vellore, Tamil Nadu05-2012
Bachelor of Computer Applications -
Thiruvalluvar University
Vellore, Tamil Nadu05-2009
Skills
- Client Service & Relationship Management
- Institutional Asset & Banking Operations Knowledge
- Stakeholder Engagement & Escalation Management
- MIS & Regulatory Reporting (Salesforce / SharePoint / MI dashboards)
- Process Design, Optimization & Automation (30% efficiency gains)
- Risk Management, Compliance & Governance (KYC, AML, CDD)
- Change Management & Operational Transformation
- People Leadership: Coaching, Recruitment & Team Development
Certification
- Certified Operational Excellence Professional
- Accredited Process Trainer (L&D)
- Accredited Trainer: Commercial & Retail Banking, CDD, CRS, FATCA
- Certified Hiring Process Professional
- Pursuing PMP
Key Achievements (Relevant to BNY VP Role)
- Delivered end-to-end MIS reporting for CLM teams and streamlined Salesforce/SharePoint content for global operations.
- Managed and coached cross-functional teams (India + global), improving staff performance, retention, and delivery standards.
- Strengthened operating protocols, reducing risk incidents and achieving 100% regulatory compliance in key reviews.
- Acted as primary contact for critical issues, aligning IT, Operations, and Compliance teams for resolution.
- Drove automation and re-engineering projects that increased efficiency by 30% while reducing SLA breaches.
Timeline
AVP – Policy & Tech Implementation Lead
HSBC Electronic Data Processing India Pvt Ltd
06.2023 - Current
KYC Process Advisory Lead
HSBC Electronic Data Processing India Pvt Ltd
06.2018 - 06.2023
Manager Training - Banking Operations
HSBC Electronic Data Processing India Pvt Ltd
06.2017 - 05.2018
Assistant Manager – CDD
HSBC Electronic Data Processing India Pvt Ltd
12.2014 - 05.2017
Quality Control Analyst / CDD Analyst
HSBC Electronic Data Processing India Pvt Ltd
03.2013 - 11.2014
Master of Computer Applications -
VIT University
Bachelor of Computer Applications -
Thiruvalluvar University
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