Owning a small business (polymer clay miniatures) Zharclays Successfully managing, the business end-end (Production, Digital marketing, Sales)
Narmadha CS
Customer Support & Account Management
Chennai
Summary
Returning to the dynamic realms of Customer Support and Account Management with renewed focus and dedication after a fulfilling maternity break.
Dedicated and results-driven Customer Support Executive and Account Manager with a proven track record in both the roles with a total experience of 8 years.
Overview
8
8
years of professional experience
Work History
Account Manager - B2B Business Development
Karomi Technology
04.2022 - 01.2023
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits, advantages and encourage purchases.
- Collaborated closely with internal teams to tailor software solutions according to specific customer needs, ensuring seamless alignment between product functionality and client expectations.
- Communicated product quality and market comparisons by creating sales presentations.
- Conducted thorough Manual product testing prior to customer implementation for optimal performance and user satisfaction.
- Built relationships with customers and community to establish long-term business growth.
Customer Support Executive
Groupon
07.2015 - 04.2022
- Resolve product or service problems by understanding the concerns of the customer, determining the cause of the problem; selecting and explaining the best solution to resolve the issue.
- Analyze common patterns of suspicious behavior in customer account and report any potential risk or threat spotted to the revenue or process of the company.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Investigate and resolve charge back requests from credit card partners.
- Proactively identified potential issues by analyzing trends in customer feedback, leading to improvements in product offerings and user experience.
- Shared the best practices and knowledge with the team helping them achieve CSAT scores.
Education
Bachelor of Science - Computer Science
Panimalar Institute of Technology
Chennai 04.2001 -
Skills
Sales Presentations, reporting and sales events
Pre-sales support
Lead Identification and Generation
Task Prioritization
Customer Service and Decision-Making
Customer Complaint Resolution
Interests
Timeline
Account Manager - B2B Business Development
Karomi Technology
04.2022 - 01.2023
Customer Support Executive
Groupon
07.2015 - 04.2022
Bachelor of Science - Computer Science
Panimalar Institute of Technology
04.2001 -