Narmadha R
Chennai
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
Work History
Assitant Manager- Bandhan Bank
Narmadha
Chennai
12.2023 - Current
- Implemented process improvements to streamline administrative tasks and operations.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained communication with upper management regarding departmental needs.
- Assisted in developing operational strategies to enhance team productivity.
Associate Area Business Manager
HDFC LIFE INSURANCE
Chennai
06.2022 - 11.2023
- Ensured long-term business success by driving teams to achieve outstanding results, succeeding through incentives.
- Designed a wide range of successful strategies, including financial, business, sales and operational.
- Hired, coached and trained staff, monitored performance and offered mentoring to junior team members.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
Customer Service Executive
MUTHOOT FINCORP LTD
Chennai
11.2017 - 01.2020
- Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.
- Managed all complex complaints, issues and problems to maintain customer satisfaction.
- Enabled customers to find answers by providing extensive details on system navigation.
- Kept strong knowledge of product range details to efficiently answer customer questions.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
Education
Master of Business Administration -
LOYOLA COLLEGE
Chennai, TN01.2016
Bachelor of Arts -
LOYOLA COLLEGE
Chennai, TN01.2014
Higher Secondary School -
ETHIRAJ COLLEGE FOR WOMEN
Chennai, TN01.2011
High School -
N.K.T National Girls HR. Sec. School
Chennai01.2009
Skills
- Process improvement
- Customer service
- Compliance management
- Performance monitoring
- Operational strategy
- Team leadership
- Workplace safety compliance
- Scheduling and planning
- Multitasking and organization
Personal Information
- Date of Birth: 05/30/94
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Tamil
- English
Contact Information
+91 9171813344, narmadharajasekar@gmail.com, 22, Abhiramipuram 3rd cross street, Alwarpet, Chennai, TN, 600018
Timeline
Assitant Manager- Bandhan Bank
Narmadha
12.2023 - Current
Associate Area Business Manager
HDFC LIFE INSURANCE
06.2022 - 11.2023
Customer Service Executive
MUTHOOT FINCORP LTD
11.2017 - 01.2020
Master of Business Administration -
LOYOLA COLLEGE
Bachelor of Arts -
LOYOLA COLLEGE
Higher Secondary School -
ETHIRAJ COLLEGE FOR WOMEN
High School -
N.K.T National Girls HR. Sec. School