Na’Shara Black
Memphis
Summary
Professional with strong background in team leadership and project coordination. Skilled in optimizing workflows, fostering team collaboration, and driving results. Adept at adapting to changing needs and ensuring smooth operations. Known for problem-solving abilities, communication skills, and reliability. Ready to contribute effectively to team success and organizational goals.
Overview
10
10
years of professional experience
Work History
Assistant Team Lead
Krystal Cleaning Company
Memphis, TN
05.2018 - Current
- Carried all cleaning products and equipment to and from the office, vehicle, and customers’ homes.
- Vacuumed all stairs, carpet, hard surface floors and furniture.
- Contributed to a positive work climate with a pleasant attitude and contribute to the overall team effort including being in uniform, dependable and on time.
- Cleaned all surfaces in the home, including fans, blinds, light fixtures, baseboards, fixtures, counters, showers, toilets, cabinets, and floors.
Direct Support Professional
BSTN (Behavioral Services of Tennessee)
Cordova, TN
07.2025 - 01.2026
- Oversaw meal preparation processes to ensure timely and efficient service.
- Facilitated patient outings to enhance social interaction and well-being.
- Oversaw cleaning operations in patient homes to ensure a safe and hygienic environment.
- Oversaw patient engagement in daily task completion to enhance overall well-being.
- Administered patient medication in accordance with established protocols.
- Ensured continuous patient safety through vigilant monitoring and proactive interventions.
- Facilitated patient support by addressing essential needs and requests.
Coach/Trainer
TJX Digital Fulfillment Center
Memphis
09.2020 - 07.2025
- Facilitated training sessions for new hires on company policies and procedures.
- Facilitated onboarding support for new hires during initial training phases.
- Facilitated training programs for new hires to surpass production goals.
- Enforced accountability for new hires regarding adherence to standard operating procedures (SOP).
- Assisted in developing training plans for trainees. Coordinated schedules for training sessions. Supported auditing of training processes. Updated curriculum as necessary. Provided retraining for workers as needed.
- Facilitated assessment and evaluation of each learner's progress in coach training.
Data Entry Representative
Dell
Memphis, TN
05.2023 - 09.2024
- Directed data entry team to optimize accuracy and efficiency in processing extensive information volumes.
- Engineered and executed optimized procedures for data management and reporting.
- Facilitated training and mentorship for junior staff on data entry best practices and accuracy verification techniques.
- Facilitated collaboration among cross-functional teams to drive seamless integration of data systems.
- Directed quality control initiatives to ensure data integrity and consistency standards.
Online Social Media Expert
Scented Candle of Attention
Murfreesboro, Tennessee
11.2017 - 11.2020
- Formulated and executed comprehensive social media strategy to enhance brand visibility.
- Directed and supervised social media content strategy and execution.
- Monitored and analyzed emerging social media best practices and technologies.
- Oversaw monitoring of coupon discounts and promotional programs to ensure optimal performance.
Babysitter
Care.com Inc
Memphis, Tennessee
12.2015 - 12.2018
- Implemented safety protocols to maintain a secure environment.
- Prepared and cooked nutritious meals for children. Assisted with bathing and dressing children. Administered medicine as needed.
- Established a consistent schedule to enhance organizational efficiency.
- Inspired and empowered individuals by delivering consistent emotional support.
- Facilitated social skills training to enhance interpersonal interactions.
Education
Associates Degree - Physical Therapy, Massage Therapy
Southwest Tennessee Community College
Memphis, TN08.2020
Skills
- Customer focused
- Project management
- Microsoft Office Suite
- Employee development
- Google drive
- Teamwork and collaboration
- Problem-solving
- Team motivation
- People management
- Relationship building
- Flexible schedule
- Daily workflow improvement
- Coaching and mentoring
- Analytical thinking
- Employee training
- Client support
- Staff training
- Evaluating employee work
- Technical support
- Lean manufacturing
- Reliability
Community Service
Tennessee Promise Community, Scholarship Recipient, Memphis, TN, 2016-08, 2016-12, Volunteered to help at a charity auction., Collected unused makeup and perfume to donate to a center for abused women., Planned and organized a car wash and donate the profits to a local charity., Helped deliver meals and gifts to patients at a local hospital. Organize games and activities for children in hospitals or who are visiting hospitalized relatives.
Affiliations
Alumni Member for Bridge Builders of Memphis, TN August 2014-May 2016
Timeline
Direct Support Professional
BSTN (Behavioral Services of Tennessee)
07.2025 - 01.2026
Data Entry Representative
Dell
05.2023 - 09.2024
Coach/Trainer
TJX Digital Fulfillment Center
09.2020 - 07.2025
Assistant Team Lead
Krystal Cleaning Company
05.2018 - Current
Online Social Media Expert
Scented Candle of Attention
11.2017 - 11.2020
Babysitter
Care.com Inc
12.2015 - 12.2018
Associates Degree - Physical Therapy, Massage Therapy
Southwest Tennessee Community College