Nashley Jolicoeur
Nashville
Summary
Collaborative and driven Client Care Specialist performs well in fast-paced, high-volume environments. Works with minimal direction or supervision to accomplish remarkable results. Adept at prioritizing tasks, managing time and using consistent, effective approach.
Overview
9
9
years of professional experience
Work History
Client Care Specialist
GOLD COAST PHYSICAL THERAPY
Delray Beach
05.2024 - Current
- As a client care specialist, I help schedule patients for their next appointments, create cases for new patients for evaluations, in charge of patient collections and making sure their insurance is verified
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Coordinated with physical therapists to ensure smooth flow of patient appointments and treatment sessions
- Assisted patients with completing necessary paperwork and forms for initial evaluations and followup visits
- Scheduled multiple therapy sessions for individual patients while optimizing therapist availability
- Collaborated with billing department to resolve any discrepancies or issues related to insurance claims
- Performed general administrative tasks such as filing documents, organizing files, and maintaining cleanliness of reception area
- Trained new reception staff on office procedures, software systems, and customer service protocols
- Maintained confidentiality of sensitive patient information according to HIPAA regulations
- Collaborated with the finance department to process payments from patients accurately
- Managed patient wait times effectively by implementing a streamlined check-in process
- Verified all insurance information was accurate by the time of initial evaluation with the physical therapist
Head Volleyball Coach
Wellington Volleyball Academy
Wellington
11.2022 - Current
- As a Head volleyball coach I work with a group of 17 year old girls
- I also pick up shifts to work with kids with little to no experience with volleyball at clinics
- I also worked with a group of young girls aged 8 to 12 to teach them the fundamentals of volleyball
- Organized and led team meetings to discuss strategies, goals, and game plans
- Mentored and motivated players, fostering a positive and cohesive team culture
- Ensured compliance with league rules and regulations, maintaining a fair and sportsmanlike team reputation
- Developed and maintained strong relationships with players' parents and guardians to ensure their involvement and support
- Participated in coaching clinics and workshops to stay updated on the latest coaching techniques and trends
- Provided mentorship and guidance to assistant coaches, fostering their professional development
Cashier/Customer Service
PUBLIX SUPER MARKETS
Boca Raton
07.2016 - Current
- As a Customer Service Staff member, I dealt with all questions, returns, exchanges, and western union or lottery services
- I mastered multi tasking working in that position
- Scan Price Clerk: In charge of all price changes throughout the store and change the sale ads every week
Insurance Sales Agent/ Customer Service
American Way
Fort Lauderdale
08.2022 - 02.2023
- I started as a sales agent
- Sold health insurance over the phone
- Then transitioned to customer service/retention
- I've done some office work and have some experience with administrative work as well
- I work very well with others and make sure my customers are pleased with my services
- Analyzed client needs and recommended appropriate coverage options to ensure comprehensive protection
- Educated clients on the features, benefits, and exclusions of different insurance policies to help them make informed decisions
- Built strong relationships with clients by delivering exceptional customer service and promptly addressing their inquiries or concerns
Assistant Volleyball Coach
SANTALUCES COMMUNITY HIGH SCHOOL
Lake Worth
08.2022 - 10.2022
- Assisted head coach in developing and implementing effective training programs for the volleyball team
- Provided individualized coaching to players, focusing on skill development and technique improvement
- Collaborated with the head coach to develop game strategies and tactics based on opponent analysis
- Assisted in scouting opponents, gathering information on their playing style, strengths, and weaknesses
- Motivated players during games by providing constructive feedback and encouragement from the sidelines
- Evaluated player performance during matches using statistical analysis tools
Sales Associate
Abercrombie & Fitch
Estero
09.2019 - 06.2020
- I helped organize sections of the store, I was a cashier, and I dealt with customers a lot of customers by helping them find clothes, or just answer questions about a membership and ordering for them online
Education
Associate of Science - Health Sciences
Florida Gulf Coast University
Fort Myers, FL05-2022
Skills
- Patient scheduling
- Insurance verification
- Customer service
- Administrative support
- Medical records management
- Conflict resolution
- Attention to detail
- Data entry
- Team coordination
- Communication skills
- Relationship building
- Document review
- Client retention
- Customer relations
- Problem-solving
- Client documentation
- Decision-making
- Written communication
- Billing coordination
- Time management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Haitian Creole
Native/ Bilingual
References
References available upon request.
Timeline
Client Care Specialist
GOLD COAST PHYSICAL THERAPY
05.2024 - Current
Head Volleyball Coach
Wellington Volleyball Academy
11.2022 - Current
Insurance Sales Agent/ Customer Service
American Way
08.2022 - 02.2023
Assistant Volleyball Coach
SANTALUCES COMMUNITY HIGH SCHOOL
08.2022 - 10.2022
Sales Associate
Abercrombie & Fitch
09.2019 - 06.2020
Cashier/Customer Service
PUBLIX SUPER MARKETS
07.2016 - Current
Associate of Science - Health Sciences
Florida Gulf Coast University
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