Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Extremely People Oriented
Timeline
Generic

Natalee Qahhaar-Williams

Knoxville

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

7
7
years of professional experience

Work History

House Manager

Evolve Addiction Treatment
Knoxville
07.2020 - 01.2021
  • Created processes for maintaining security protocols within the house premises.
  • Established standards for cleanliness, hygiene, and orderliness throughout the house.
  • Organized and maintained household inventory records, including supplies and equipment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured compliance with local health and safety regulations at the residence.
  • Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.

Sirius XM Customer Service Representative

Dial America Marketing
Knoxville
04.2019 - 11.2019
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Collected deposits or payments and arranged for billing.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Identified opportunities for upselling additional products or services based on customer needs.

Crew Trainer

Krystal Restaurant
Knoxville
08.2013 - 02.2015
  • Greeted customers upon arrival in the dining area.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Acquired new skills to support team and further accommodate customer needs.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Performed opening and closing duties as assigned by management.

Education

Bachelor of Arts - Psychology

University of Tennessee
Knoxville, TN
05-2027

Associate of Science - Civil Engineering

Pellissippi State Technical Community College
Knoxville, TN
12-2024

Skills

  • Project management
  • Customer service
  • Team collaboration
  • Effective communication
  • Problem solving
  • Regulatory compliance
  • Task prioritization
  • Good Telephone Etiquette
  • Organization and time management
  • Supervision and leadership
  • Cultural awareness
  • Organizational skills
  • Troubleshooting
  • Analytical and critical thinking
  • Problem-solving
  • Friendly, positive attitude
  • Multitasking Abilities
  • Critical thinking
  • Organization
  • Team building
  • Teamwork and collaboration

Affiliations

  • Thirteen years of ballet in late teens and early adulthood
  • 1996 University of Tennessee Dance Team member
  • Dedicated member of the Kingdom Hall of Jehovah's Witnesses

Languages

Spanish
Limited

Extremely People Oriented

  • Able to communicate with people on a level that most people will not. I enjoy talking to people and genuinely care about what is going on in their lives
  • Drawn to help others and for that reason it helps me in a career where I can help make other's lives better

Timeline

House Manager

Evolve Addiction Treatment
07.2020 - 01.2021

Sirius XM Customer Service Representative

Dial America Marketing
04.2019 - 11.2019

Crew Trainer

Krystal Restaurant
08.2013 - 02.2015

Bachelor of Arts - Psychology

University of Tennessee

Associate of Science - Civil Engineering

Pellissippi State Technical Community College

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Natalee Qahhaar-Williams