Natalia Sorci
Nashville
Summary
Dynamic leader and team player with a proven track record. Enhancing customer satisfaction and loyalty through exceptional service and hospitality expertise. Skilled in multitasking and clear communication, I've driven sales growth and profitability, fostering strong relationships and a service-oriented mindset. Achieved significant market share expansion, demonstrating reliable management and customer service excellence. Willing to take on added responsibility to meet team goals.
Overview
7
7
years of professional experience
Work History
Bartender
The Office
06.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Cocktail Waitress
Four Seasons
11.2022 - 06.2024
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment. Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
- Showed multitasking skills while dealing with various situations and 2,000 weekly customers.
- Develop and maintain a comprehensive knowledge of the menu. Including ingredients, preparation methods, and specialty cocktails to enhance the overall dining experience for guests.
- Maximized revenue opportunities through upselling premium liquors within specialty cocktails based on individual guest tastes.
- Developed rapport with regular customers, fostering a welcoming environment and encouraging repeat business.
- Boosted customer satisfaction by providing attentive service and promptly addressing any concerns or requests.
- Resolved guest issues professionally, efficiently turning negative experiences into positive outcomes whenever possible.
- Assisted with bartending duties during high-volume shifts.
General Manager
The Cats
03.2018 - 11.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Education
Bachelor of Arts -
Point Loma Nazarene University
San Diego, CA06-2021
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Customer service expertise
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
Timeline
Bartender
The Office
06.2024 - Current
Cocktail Waitress
Four Seasons
11.2022 - 06.2024
General Manager
The Cats
03.2018 - 11.2022
Bachelor of Arts -
Point Loma Nazarene University
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