Natalie Baxter
Cleveland
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
General Manager
Baymont By Wyndham
02.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Customer Service Representative
Whirlpool Call Center
11.2018 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dispatcher
Eagle Logstics
01.2017 - 10.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Fifteen fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Patient Registrar
Tennova Healthcare - Cleveland
01.2015 - 11.2016
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Collected and processed co-payments and out-of-pocket charges using AS400.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Cashier
Hobby Lobby
06.2014 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Receiving Audit Clerk
Peyton's Southeastern
08.2005 - 10.2010
- Responded to routine requests for information from other departments, managers and customers.
- Facilitated smooth communication between audit team members by coordinating meetings and sharing information efficiently.
- Identified irregularities, researched causes and resolved problems.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Double-checked cargo inventories and documentation for accuracy.
Education
No Degree - Certified Nurse Assistant
Virginia College
Chattanooga, TN06.2012
No Degree - Real Estate
T.R.E.E.S
Chattanooga11.2010
High School Diploma -
Bradley Central High School
Cleveland, TN05.2003
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Team Leadership
- Staff Management
- Customer Relations
Microsoft Excel, AS400 and SynXis
I ham proficient in Microsoft excell, AS400 and SynXis
Timeline
General Manager
Baymont By Wyndham
02.2019 - Current
Customer Service Representative
Whirlpool Call Center
11.2018 - 08.2019
Dispatcher
Eagle Logstics
01.2017 - 10.2018
Patient Registrar
Tennova Healthcare - Cleveland
01.2015 - 11.2016
Cashier
Hobby Lobby
06.2014 - 01.2015
Receiving Audit Clerk
Peyton's Southeastern
08.2005 - 10.2010
No Degree - Certified Nurse Assistant
Virginia College
No Degree - Real Estate
T.R.E.E.S
High School Diploma -
Bradley Central High School
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