Natalie Black
Nashville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CSR Manager
Marquee
05.2014 - 02.2023
- Supervised 20+ CSR Manager in providing excellent customer service to callers requiring assistance Customer relations and account issues.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Created reporting systems to track customer service performance and improve insight.
- Built positive rapport and relationships for high levels of customer satisfaction.
Office Manager
Apex
02.2008 - 05.2014
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Business Administration - Accounting And Business Management
Miami University
Oxford, FL05.2012
Skills
- Inquiry Requests
- Appraisal Writing
- Productivity Standards
- Insurance Underwriting
- Clerical Support
- Staff Monitoring
- Customer Service and Assistance
- Financial Transactions
- Data Entry
- Operational Efficiency
- Microsoft Office
- Professional Phone Etiquette
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved task planning by completing AR Project with accuracy and efficiency.
Certification
- CM - Certified Manager Certification Training
- CPM - Certified Professional Manager
Languages
Spanish
Full Professional
Timeline
CSR Manager
Marquee
05.2014 - 02.2023
Office Manager
Apex
02.2008 - 05.2014
Bachelor of Business Administration - Accounting And Business Management
Miami University
Similar Profiles
Natalie CerroneNatalie Cerrone
Vocal Director at MARQUEE YOUTH THEATERVocal Director at MARQUEE YOUTH THEATER
JAIDEN MANRIQUE-APARICIOJAIDEN MANRIQUE-APARICIO
Payroll Specialist at Marquee StaffingPayroll Specialist at Marquee Staffing
Reagan PattonReagan Patton
Concession Stand Worker at Marquee CinemasConcession Stand Worker at Marquee Cinemas