Natalie Deener
Memphis
Summary
Proven track record at GE Appliances, enhancing customer satisfaction through innovative process improvements and exceptional service. Skilled in relationship building and leveraging tools like SMC and Salesforce, I excel in customer relations and operational efficiency. Achieved notable repeat business by mastering both technical and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Owner Service Agent
GE Appliances
Memphis, TN
01.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals..
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Assist Consumers with service calls, parts, concessions,
- Assist Consumers with troubleshooting , appliances,use and care, utilizes stc and swp, saving the calls, creating cases.
- Tracking the tech, registering appliances, providing Consumers with information regarding care.
Factory Service Agent
GE Appliances, A Haier
Memphis, TN
05.2021 - Current
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- scheduling service and tracking the technicians
Parts Sales Representative
GE Appliances, A Haier
Memphis, TN
12.2020 - Current
- Ordered parts from various distributors to fulfill demands.
- Assisted customers with finding the appropriate parts, tracking the orders
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Education
Respiratory Therapy Assistance
The Tennessee College Of Applied Technology
550 Alabama Avenue07.1992
Nursing Assistance
Miller Hawkins Business College
Lamar Avenue01.1980
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communications
- Interacts with Consumers to answer questions, address their concerns and provide great customer service
- Familiar with tools and systems smc, cops, cbr, sales force, ebs, java and other resources
I am very creative, painting, crocheting, creating designs, party planning, kids face painting,.
I create designs, crochet, design, cards, pottery designing, party planning and designing, i specialize in personalize designs.
Timeline
Owner Service Agent
GE Appliances
01.2022 - Current
Factory Service Agent
GE Appliances, A Haier
05.2021 - Current
Parts Sales Representative
GE Appliances, A Haier
12.2020 - Current
Respiratory Therapy Assistance
The Tennessee College Of Applied Technology
Nursing Assistance
Miller Hawkins Business College