Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Natalie Latkovic

Natalie Latkovic

Lebanon

Summary

Professional coffee specialist with a strong background in barista training and development. Adept at cultivating a collaborative team environment and adapting to changing needs. Skilled in espresso techniques, customer service, and workflow optimization. Reliable and results-driven, ensuring high standards in coffee preparation and team performance.

Contact:

Email: nlatkovic16@gmail.com

Cell: (440) 241-1845

Overview

2
2
years of professional experience

Work History

Barista Trainer

Starbucks
10.2024 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.

Barista

Starbucks
07.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Mastered beverage craft and sequencing while maintaining a clean and organized bar station
  • Maintain an encouraging and uplifting attitude to contribute to a strong team-building and productivity

Sales Associate

Old Nay
01.2023 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

No Degree - Graphic Design

Central Piedmont Community College
Charlotte, NC
06-2028

High School Diploma -

Ardrey Kell High School
10220 Ardrey Kell Rd, Charlotte, NC 28277
06-2023

Skills

  • Health and safety compliance
  • Barista mentoring
  • POS system operation
  • Coffee expertise
  • Sales expertise
  • Training background
  • Friendly and outgoing
  • Clear communication
  • Attention to detail
  • Adaptive and creative
  • Exceptional customer service
  • Opening and closing duties

Interests

  • Graphic Design
  • Music
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Photography
  • Creative Writing

Timeline

Barista Trainer

Starbucks
10.2024 - Current

Barista

Starbucks
07.2023 - Current

Sales Associate

Old Nay
01.2023 - 09.2023

No Degree - Graphic Design

Central Piedmont Community College

High School Diploma -

Ardrey Kell High School

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Natalie Latkovic