Natalie Paulino
Seymour
Summary
Accomplished General Manager at Dickeys BBQ, adept in people management and inventory control, significantly enhanced team productivity and profitability. Leveraged strong relationship-building skills and attention to detail to foster high employee satisfaction and streamline operations. Proven track record in coaching and mentoring, driving sales growth through strategic planning and customer service management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Team Lead
Dollywood
03.2021 - 01.2025
- Set up and calibrated equipment to meet specific production requirements.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Identified stock imperfections, fixed variances, and noted production concerns based on regular inspections.
- Managed conflict resolution among team members proactively, promoting a positive work atmosphere conducive to achieving results collaboratively.
- Provided ongoing support and guidance to junior staff members, nurturing their professional growth and development.
- Increased overall productivity with consistent monitoring of team progress, adjusting priorities as needed.
- Evaluated staff performance and provided coaching to address inefficiencies.
Night Stocker
Under Armour
04.2020 - 06.2022
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Increased overall store cleanliness with thorough cleaning and maintenance of aisles, shelves, and storage areas.
- Enhanced customer satisfaction with a well-stocked inventory through diligent restocking efforts.
Fast Food Team Member
Panda Express
01.2020 - 09.2021
- Performed shift change tasks each day to keep store neat and running smoothly.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, drive-thru, expo when needed.
Front Desk Receptionist
Workout Anytime
12.2019 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Helped to keep the gym equipment clean and free of the weights. Organized the equipment daily.
General Manager
Dickeys BBQ
02.2018 - 10.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Bowling Green State University
Bowling Green, OH06-1997
Skills
- People management
- Customer service management
- Coaching and mentoring
- Inventory control
- Teamwork and collaboration
- Attention to detail
- Relationship building
- Overseeing daily activities
Certification
- ServSafe Food Manager Handler's Certification
Timeline
Senior Team Lead
Dollywood
03.2021 - 01.2025
Night Stocker
Under Armour
04.2020 - 06.2022
Fast Food Team Member
Panda Express
01.2020 - 09.2021
Front Desk Receptionist
Workout Anytime
12.2019 - 07.2021
General Manager
Dickeys BBQ
02.2018 - 10.2019
High School Diploma -
Bowling Green State University
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