Natalie Sams
Paris
Summary
Experienced with assessing and processing various types of claims efficiently. Utilizes analytical and negotiation skills to reach fair settlements and maintain compliance with policies. Knowledge of regulatory standards and exceptional customer service, ensuring fair and timely resolutions.
Overview
32
32
years of professional experience
Work History
Claims Adjuster
Great American Insurance Group
06.2023 - Current
- Collected information from customers to complete claims
- Visited customer locations to evaluate damage
- Documented information gathered in field and uploaded data to company database for efficient processing
Claims Adjuster
Crop Risk Services
05.2013 - 06.2023
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Visited customer locations to evaluate damage
- Collect information from customers to complete claims
- Verified accuracy of records to maintain accuracy of records database.
Fabrication Welder
AAK
08.2022 - 03.2023
- Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
- Maintained high-quality workmanship through consistent attention to detail and adherence to specifications.
- Maintained clean and organized work area to prevent workplace accidents.
- Read and followed blueprints and weld diagrams.
Barber
Self-employeed
06.1993 - 03.2023
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Journeyman Certificate - Welding
MTI
Springfield, IL05-2022
Licensed Cosmetologist - Cosmetology
Hairmasters
Bloomington, IL06-1993
High School Diploma -
Clinton High School
Clinton, IL05-1992
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Damage assessment
Timeline
Claims Adjuster
Great American Insurance Group
06.2023 - Current
Fabrication Welder
AAK
08.2022 - 03.2023
Claims Adjuster
Crop Risk Services
05.2013 - 06.2023
Barber
Self-employeed
06.1993 - 03.2023
Journeyman Certificate - Welding
MTI
Licensed Cosmetologist - Cosmetology
Hairmasters
High School Diploma -
Clinton High School
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