Natalie Taylor
Hendersonville
Summary
Results-oriented professional with many years of supporting post-closing department for loan files and quality control for assigned closing. Conducted annual loan review and analysis of maturing loans for renewal or restructure. Maintained successful funnels and productive business relationships.
Top-performing Closing Specialist with in-depth knowledge of closing loans. Accommodating and logical individual skillful in creating customized loan plans for each client. Commended for effectively handling complex documentation and exceeding close rates month after month.
Results-driven Closing Specialist known for high productivity and efficient task completion. Skilled in contract review, risk management, and compliance adherence, ensuring smooth and timely closings. Excel in communication, problem-solving, and negotiation, leveraging these soft skills to navigate complex transactions successfully. Committed to maintaining up-to-date knowledge of regulations and industry standards to deliver top-tier service.
Overview
9
9
years of professional experience
Work History
Closing Specialist
Warranty Title, LLC
Hendersonville
04.2021 - Current
- Collaborated with internal departments such as accounting, legal, and operations as needed during the closing process.
- Provided counsel to customers regarding their rights under the Real Estate Settlement Procedures Act.
- Assisted customers with post-closing inquiries or requests for additional information from lenders or title companies.
- Performed notary services when necessary at closings or signings.
- Ensured timely processing of loans by monitoring progress throughout the entire process.
- Organized files for each closed loan into an electronic database.
- Answered customer questions regarding loan programs available through our organization.
- Developed strategies for improving efficiency of closing processes while ensuring compliance with state laws.
- Resolved discrepancies between lender requirements and borrower documentation prior to closing date.
- Processed payoffs accurately and timely according to company policies.
- Coordinated closings with buyers, sellers, title companies, attorneys, lenders, and other parties involved in the transaction.
- Reviewed loan documents for accuracy and completeness according to company policies.
- Prepared closing packages that included all relevant documents.
- Verified that settlement statements were accurate and in compliance with applicable laws and regulations.
- Conducted quality control checks on completed loan files prior to submission for final review.
- Served as a resource to Loan Officers, Processors, and Underwriters regarding closing process.
- Reviewed title commitments for liens or encumbrances that could affect the sale of property.
- Maintained detailed records of all closing activities.
- Managed validation of documentation to regulate underwriting and closing requirements.
- Communicated with customers, lending personnel and title companies to coordinate closing activities.
- Reviewed attorney prepared documents and construction loan documents.
- Processed search requests for credit analysts.
- Developed recordkeeping and document tracking system using system.
- Compiled documentation to check for completeness, accuracy and legibility of data entry for new credit facilities and existing loan modifications.
Real Estate Agent
Re/Max Choice Properties
Hendersonville
07.2018 - 03.2021
- Maintained updated knowledge of local real estate markets.
- Provided guidance to clients throughout the entire buying or selling process.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Organized promotional materials used in sales presentations.
- Coordinated appointments to show homes to prospective buyers.
- Responded promptly to client inquiries via phone or email.
- Prepared comparative market analysis to estimate properties' value.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Created detailed property descriptions for use in marketing material.
- Attended industry events such as conventions and seminars.
- Researched current listings available in the area using multiple online resources.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Showed residential properties and explained features, value and benefits of available homes.
Customer Service Representative
Citizens Bank
Hendersonville
03.2016 - 07.2018
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Analyzed financial documents provided by customers to determine their needs.
- Participated in training sessions regarding new banking products or services.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Maintained accurate records of all transactions conducted throughout the day.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
Education
Some College (No Degree) - Business Administration
Nashville State Community College
Nashville, TNSkills
- Loan processing
- Document review
- Regulatory compliance
- Closing coordination
- File management
- Customer communication
- Real estate knowledge
- Problem resolution
- Data entry accuracy
- Notary services
- Transaction management
- Customer service
- Process improvement
- Closing expertise
- Escrow management
- Title examination
- Deadline oriented
- Real estate
- Closing techniques
- Relationship management
Timeline
Closing Specialist
Warranty Title, LLC
04.2021 - Current
Real Estate Agent
Re/Max Choice Properties
07.2018 - 03.2021
Customer Service Representative
Citizens Bank
03.2016 - 07.2018
Some College (No Degree) - Business Administration
Nashville State Community College