Natalie Yates
Medina
Summary
Dedicated professional with strong customer service skills. Experienced in handling complaints and ensuring high-quality service delivery, contributing to enhanced guest satisfaction and retention.
Overview
3
3
years of professional experience
Work History
Waitress
84 Cafe
Hayti, MO
06.2025 - 10.2025
- Delivered outstanding customer support to enhance overall guest experience and retention.
- Managed order accuracy, ensuring timely and efficient service delivery.
- Assisted in menu knowledge, providing recommendations to guests for improved dining experience.
- Handled cash transactions and processed payments accurately using point-of-sale system.
- Maintained cleanliness and organization of dining area, adhering to health safety standards.
- Adapted quickly to changing demands during peak hours, demonstrating flexibility in service delivery.
Law Clerk
Egbert Law
Trenton, TN
08.2024 - 12.2024
- Assisted in legal research and case preparation for ongoing litigation.
- Reviewed case files for accuracy, organization, and compliance with court requirements.
- Maintained electronic filing system to ensure timely access to critical documents.
- Communicated with clients and third parties to gather information for case development.
- Conducted preliminary interviews with clients to ascertain details pertinent to cases.
Cashier
Empire 8
Jackson, TN
01.2024 - 08.2024
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries, providing product information and recommendations.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash, credit, and digital payments while ensuring adherence to cash handling policies.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Managed inventory by restocking merchandise and monitoring stock levels regularly.
Cashier Team Lead
SUBWAY®Restaurants
Medina, TN
08.2022 - 09.2023
- Supervised daily operations, ensuring efficient workflow and high customer satisfaction.
- Trained and mentored new cashiers on POS systems and company protocols.
- Managed cash handling processes, maintaining accurate register balances consistently.
- Resolved customer inquiries and complaints, fostering a positive dining experience.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
South Gibson County High School
Medina, TN05-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Hospitality service expertise
- Safe food handling
- Handling complaints
- Time management
Timeline
Waitress
84 Cafe
06.2025 - 10.2025
Law Clerk
Egbert Law
08.2024 - 12.2024
Cashier
Empire 8
01.2024 - 08.2024
Cashier Team Lead
SUBWAY®Restaurants
08.2022 - 09.2023
High School Diploma -
South Gibson County High School