Natascha Mitchell
Memphis
Summary
Detail-oriented customer service professional with a focus on enhancing customer satisfaction through effective communication and problem-solving. Successfully streamlined processes and documented interactions, leading to improved client support and efficiency.
Overview
18
18
years of professional experience
Work History
Care Team Represenative
Sedgwick
Memphis
06.2025 - 03.2026
- Addressed client issues by delivering timely support and relevant information.
- Communicated with clients to gather information and resolve claim inquiries.
- Collaborated with medical professionals to obtain necessary documentation for claims.
- Recorded claim status updates in internal systems to ensure accurate tracking.
- Facilitated efficient claims processing and inquiries for clients.
Customer Service Representative
Internal Revenue Service
Memphis
07.2024 - 09.2025
- Managed customer inquiries through internal communication tools to ensure timely responses.
- Processed service requests following established protocols and timelines.
- Documented customer interactions in database to maintain accurate records and support service continuity.
- Sought feedback from supervisor and peers to enhance skills and improve customer service delivery.
Assistant Branch Manager
Regional Finance
Memphis
02.2019 - 07.2024
- Processed customer transactions with accuracy and efficiency, enhancing customer satisfaction.
- Maintained organized records of financial documents and customer interactions.
- Utilized software systems to manage customer accounts and inquiries, improving service response times.
- Implemented corporate culture through reinforcement of quality service and teamwork.
- Evaluated financial reporting systems and accounting procedures, recommending changes to enhance operational efficiency and financial control.
Cashier/Team Lead
Speedy Cash
Memphis
05.2008 - 02.2019
- Oversaw cash handling procedures, ensuring compliance with financial regulations and company policies.
- Managed daily customer interactions, ensuring service protocol adherence and compliance with standards.
- Utilized CRM tools to track customer interactions, enhancing service delivery metrics.
- Developed procedural manuals for staff, standardizing service quality across multiple locations.
Education
High School Diploma -
Ridgeway High school
Memphis05-2008
Skills
- Customer relationship management
- Empathy in care
- Conflict resolution
- Effective communication
- Verbal and written communication
- Team collaboration
- Attention to detail
- Problem solving
- Empathy training
Timeline
Care Team Represenative
Sedgwick
06.2025 - 03.2026
Customer Service Representative
Internal Revenue Service
07.2024 - 09.2025
Assistant Branch Manager
Regional Finance
02.2019 - 07.2024
Cashier/Team Lead
Speedy Cash
05.2008 - 02.2019
High School Diploma -
Ridgeway High school