Natasha Odeh-Ukoli
La Vergne
Summary
Highly experienced in customer support roles. Familiarity with common software tools for customer relationship management and ticket handling, coupled with strong problem-solving skills and empathetic communication style. Proven ability to manage high-volume calls, emails, and chats while maintaining top-level customer satisfaction rates. Demonstrated success in conflict resolution and commitment to continuous improvement in service delivery.
Overview
6
6
years of professional experience
Work History
Customer Support Representative(Chat, Phone,Email)
Amazon
10.2024 - Current
- Guided customers in tracking orders and resolving issues to enhance their overall experience.
- Handled an average of 80+ inbound calls daily, resolving inquiries related to billing, product information while maintaining a 90% first call resolution rate.
- Maintained and exceeded performance and quality standards, meeting customer support objectives.
- Resolved customer inquiries through chat, phone & email communication.
- Addressed customer needs and complaints through support calls, providing effective solutions for product-related issues.
- Maintained an up-to-date knowledge of products and services offered by the company.
Pro Sales
Home Depot
Nashville
02.2022 - 10.2024
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Processed customer transactions accurately and efficiently at retail cash register.
- Managed cash drawer, ensuring proper handling of cash and credit transactions.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Chat Support Specialist
Comcast
Nashville
08.2020 - 01.2022
- Delivered customer support via chat, addressing service inquiries to enhance client satisfaction.
- Ensured high customer satisfaction by promptly resolving issues with knowledgeable and friendly service.
- Provided timely, accurate and professional customer service to all clients.
- Resolved technical issues using company-specific troubleshooting tools.
- Maintained accurate records of customer interactions in the CRM system.
- Completed day-to-day duties accurately and efficiently.
- Performed data entry tasks using MS Office applications.
- Performed data entry into company's systems related to shipping activities.
Education
Public Health Care - Health Care Administration
Calderdale College
United Kingdom11-2019
Skills
- Customer support (Remote)
- Customer relationship management
- Inbound and outbound calling
- Sales techniques
- Technical troubleshooting
- CRM & Call Center Software (Genesys, Avaya)
- Computer skills
- Microsoft Word, Zoom, Teams, Outlook etc
- Data entry
Timeline
Customer Support Representative(Chat, Phone,Email)
Amazon
10.2024 - Current
Pro Sales
Home Depot
02.2022 - 10.2024
Chat Support Specialist
Comcast
08.2020 - 01.2022
Public Health Care - Health Care Administration
Calderdale College