NATASHA SAGLEY
Franklin
Summary
Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency. Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Diligent Desired Position with solid background in phlebotomy practices, ensuring accuracy and patient comfort. Skilled in venipuncture and specimen handling, contributing to efficient lab operations. Demonstrated ability to maintain sterile environments and effectively communicate with diverse patients.
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Phlebotomist
Summit Healthcare
08.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Organized daily work based on collection priority.
Store Manager
Petsense
07.2022 - 08.2024
- This position is responsible for managing all operational and team member aspects of a specialty retail pet store
- Responsibilities include driving outstanding sales results through effective sales techniques, building the team, building customer loyalty through world class customer service, and leading execution of company standards
- This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures
Store Manager
Cricket Wireless Authorized Dealer
10.2020 - 07.2022
- Talking to potential or current customers, trying to get them to purchase a company's product or services
- Establish as well as expand all new phone sales territories
- Prepare sales plan to develop personal book of business
- Ensure to procure phone sales leads from different sources
- Perform out bound calls through regional call center
- Develop and maintain relations with new customers
- Attain minimum standards for quotes, calls and sales quotas
- Ensure to penetrate to current client base and enhance revenue
- Ensure to quote prices as well as credit terms
- Schedule product installation date on basis of knowledge of company's production and execute schedules
- Coordinate phone sales related customer training along with retention
- Log new customer information and varied sales data for existing customers in computer database
- Develop and maintain professional relations with clients
- Investigate and solve conformance problems
Assistant Manager
SHOE SHOW, INC (SHOE DEPT. division)
02.2018 - 10.2020
- Assist the Store Manager in managing all day-to-day operations, ensuring compliance with all Company policies and procedures
- Assistant Managers are to provide guidance and leadership to store staff, in coordination with the Store Manager's direction
- In the absence of the Store Manager, assume full responsibility for all store operations
- Exercise best efforts to meet or exceed established sales and work goals
- Opened and closed cash drawers
- Made the schedule
Wal-Mart Associate
Walmart
10.2013 - 02.2018
- Acknowledge and greet customers with a smile
- Answer customer questions
- Help customers find the products they are looking for
- Assist fellow associates as needed throughout the store
- Keep your area stocked, clean, and safe
- Stand for long periods of time while checking out customers quickly and accurately
- Ability to communicate, take direction at all levels, and turn it into action
Education
CPT - Phlebotomy
National Healthcare
Nashville, TN04.2024
GED - General Studies
Hardin County High School
Hardin County, TN01.2005
Skills
- Assistant Manager Experience
- Sales Management
- Upselling
- Store Management Experience
- Sales
- Negotiation
- Communication skills
- Direct sales
- Sales support
- Customer service
- Customer support
- Management
- Cash management
- Cashiering
- Cash handling
- Cash flow analysis
- Pricing
- Account Management
- Store management
- Sales management
- Leadership
- Merchandising
- Profit & loss
- Cash register
- Payroll
- Team management
- Freight
- Microsoft Office
- Goal Setting
- Team Leadership
- Project Management
- Written Communication
- Problem Solving
- Organizational Skills
- Customer Service
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Patient support
- Blood culture collection
- Specimen preparation
- Pediatric phlebotomy
- Geriatric phlebotomy
- Diagnostic testing
Certification
- Driver's License
- CPR/First Aid
- CPT
Timeline
Phlebotomist
Summit Healthcare
08.2024 - Current
Store Manager
Petsense
07.2022 - 08.2024
Store Manager
Cricket Wireless Authorized Dealer
10.2020 - 07.2022
Assistant Manager
SHOE SHOW, INC (SHOE DEPT. division)
02.2018 - 10.2020
Wal-Mart Associate
Walmart
10.2013 - 02.2018
CPT - Phlebotomy
National Healthcare
GED - General Studies
Hardin County High School
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