Natasha Williamson
Mercer
Summary
Dynamic professional with a proven track record at Flatiron Grille And Bistro, excelling in customer service and problem-solving. Demonstrated ability to craft seasonal cocktails and manage liquor inventory, enhancing guest satisfaction. Skilled in relationship building and multitasking, effectively trained staff, and resolved conflicts, fostering a positive work environment.
Overview
9
9
years of professional experience
Work History
Bar Manager
Flatiron Grille And Bistro
09.2023 - 01.2025
- Managed Liqour inventory and the quality of drinks.
- Crafted seasonal cocktails for special events and holidays.
- Supervised other bartenders.
- Worked parties and served guests.
- Took server cash outs and did end of day reports as well as closed and locked up the business.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Server
Cheddars Scratch Kitchen
03.2017 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bartender
Cheddars Scratch Kitchen
03.2017 - 09.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Dental Assistant
Unforgettable Smiles
01.2016 - 01.2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Highschool Diploma -
Apostolic Faith Christian Academy
Tioga, LA2017
Skills
- Customer service
- Problem-solving
- Guest interaction
- Outgoing personality
- Relationship building
- Multitasking
Timeline
Bar Manager
Flatiron Grille And Bistro
09.2023 - 01.2025
Server
Cheddars Scratch Kitchen
03.2017 - 09.2023
Bartender
Cheddars Scratch Kitchen
03.2017 - 09.2023
Dental Assistant
Unforgettable Smiles
01.2016 - 01.2017
Highschool Diploma -
Apostolic Faith Christian Academy
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