Results-driven Shift Leader with proven strengths in team supervision, problem solving, and staff training. Committed to enhancing operational efficiency and effectiveness through good communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
Knoxville, TN
05.2024 - 05.2026
Trained and mentored new team members on food preparation and customer service standards.
Trained new employees and delegated daily tasks and responsibilities.
Supervised daily operations to ensure quality service and product consistency.
Implemented employee scheduling to optimize labor costs while maintaining service levels.
Managed inventory control, including stock rotation and ordering supplies to minimize waste.
Maintained cleanliness and safety standards in accordance with health regulations.
Conducted regular training sessions to improve team efficiency and operational compliance.
Assisted in resolving customer complaints promptly to enhance satisfaction and retention.