Nathan Goforth
Lenoir City
Summary
Dedicated customer service professional with expertise in prescription processing and compliance adherence. Known for effective communication and problem-solving skills, consistently ensuring customer satisfaction and timely order fulfillment.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
CVS Caremark
Lenoir City
09.2021 - 04.2026
- Assisted customers with prescription inquiries and medication information.
- Managed customer service interactions via phone and digital platforms to ensure prompt resolution of inquiries.
- Processed prescription orders accurately and efficiently for timely fulfillment.
- Educated customers on insurance coverage and benefits, enhancing their understanding of medication costs.
- Resolved customer complaints using effective communication and problem-solving skills.
- Maintained knowledge of CVS Caremark policies and procedures for compliance.
- Supported team initiatives to enhance customer satisfaction and service quality.
- Maintained detailed records of customer interactions and transactions to support service continuity and compliance.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
TeamHealth
Knoxville
02.2019 - 07.2021
- Provided prompt and courteous support to customers via phone and chat.
- Resolved customer inquiries by utilizing company knowledge base and resources.
- Documented customer interactions in CRM system to ensure accurate and accessible records.
- Managed high call volume while maintaining a positive demeanor with customers.
- Escalated complex issues to supervisors for further investigation and resolution.
- Assisted customers with billing questions or payment issues.
- Identified consumer needs and researched issues to provide tailored solutions.
Cashier
Bimbos
Lenoir City
08.2013 - 08.2018
- Processed customer transactions accurately and efficiently.
- Maintained clean, organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and recommendations.
- Managed cash register operations and balanced till at shift end.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Executed management's directives to support operational efficiency.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Dishwasher
Cracker Barrell
Lenoir City
01.2006 - 01.2008
- Operated dishwashing machines to maintain sanitary conditions for food safety.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Ensured cleanliness of dishes and kitchen equipment to support fast-paced food service.
- Sorted and organized dishes, utensils, and cookware to streamline cleaning processes.
- Disposed of waste and recycling according to health and safety standards.
- Followed all safety protocols to promote a safe working environment.
Education
GED -
Roane State Community College
Lenoir City, TN06-2013
Skills
- Customer relationship management
- CRM management
- Order management
- Order fulfillment
- Compliance adherence
- Customer education
Timeline
Customer Service Representative
CVS Caremark
09.2021 - 04.2026
Customer Service Representative
TeamHealth
02.2019 - 07.2021
Cashier
Bimbos
08.2013 - 08.2018
Dishwasher
Cracker Barrell
01.2006 - 01.2008
GED -
Roane State Community College