Nathan Mills
Lebanon
Summary
High-achieving, competitive, and forward-thinking operational leader with a servant’s heart and extensive experience in senior living. Proven ability in operating large-scale businesses, turning around underperforming communities, and integrating strategic solutions with long-lasting team development. Skilled in driving KPIs, motivating diverse teams, and influencing positive change. Recognized for creating unprecedented organizational culture, efficiency, and profitability while keeping exceptional resident and employee satisfaction.
Seasoned Senior Vice President of Operations with comprehensive background in strategic planning, project management and team leadership. Proven ability to improve operational processes, enhance productivity and boost business growth through decisive leadership. Proficient at implementing cost control measures, enhancing staff performance and streamlining operations for efficiency. Committed to achieving high levels of customer satisfaction and business objectives across multiple industries.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Senior Vice President, Operations – East
Cogir Senior Living USA
Washington
09.2025 - 03.2026
- Oversaw operational strategy and execution at high-end senior living communities in the Washington, D.C. market and North Carolina Metro markets
- Worked tirelessly from October to December to lead the team, setting up the portfolio to exceed January 2026 occupancy, revenue, expense, and NOI goals under new budgets.
- The East region was the only region to hit all community budgets in the first month of 2026
- Reduced labor costs by over $1 million region-wide by evaluating roles, finding unnecessary positions, and finding alternate opportunities for employees, retaining valuable team members.
- Restructured marketing campaigns for a prominent high-rise community, resulting in consistent occupancy growth.
- Led performance improvements, optimizing occupancy, NOI, and resident satisfaction.
- Partnered with regional leaders to implement scalable operational systems and enhance culture across communities.
Senior Vice President
Provincial Senior Living / Solstice Senior Living
Nashville
08.2018 - 09.2025
- Specialized in transitioning underperforming communities and leading acquisitions, including vision casting and team buy-in.
- Successfully hired and trained regional team members and Executive Directors, creating urgency in turning around nonperforming portfolios.
- Managed capital partner relations, achieving continuous positive YOY results.
- Increased NOI by 18.4% and occupancy from 72% → 95.3% companywide.
- Increased NOI per occupied unit by 57.8% and REVPOR by 6.5–7.57% consistently.
- Exceeded budgeted revenue by $1,175,102 in 2024 with a 37.1% NOI margin vs. a budget of 32.5%.
- Retained and led team through the pandemic with positive occupancy and NOI gains.
- Developed processes reducing controllable spending by 6.1% per occupied unit YOY.
- Enhanced ROI initiatives through capital investments, strategic spending, and therapy/home healthcare partnerships.
Regional Vice President of Operations
Elmcroft Senior Living
Louisville
05.2016 - 08.2018
- Managed 10 Assisted Living and Memory Care communities in the Southern region.
- Maintained regional occupancy of 92.7% during a major acquisition.
- Increased NOI by 5.4%, achieving a 37.4% margin and earning 'Best Region' award.
- Eliminated contract labor, reducing expenses while improving resident satisfaction.
- Developed and rolled out regional employee training program to increase retention and strengthen culture.
- Oversaw KPI tracking, labor management, AR, and revenue initiatives, driving long-term profitability.
Executive Director
Chancellor Health Care
Columbus
05.2013 - 05.2016
- Directed all operations, sales, and marketing for Assisted Living and Memory Care community.
- Exceeded revenue and NOI goals while maintaining controllable expense budgets.
- Developed and implemented operational systems to maximize community effectiveness and resident satisfaction.
- Represented community to external agencies and media, maintaining a deficiency-free state survey.
- Recruited high-performing department directors and managed annual operating budgets.
Director of Sales & Marketing
The Ohio Masonic Home
Springfield
10.2008 - 05.2013
- Led sales and marketing for a 500-bed IL, AL, MC, and SNF facility.
- Managed a sales team of four and a lead database of 1,500+ nationwide.
- Generated $2.5M+ in new annual revenue within first two years.
- Increased census from 62% → 95% in 2.5 years across all care levels.
- Developed annual marketing plan, led advertising campaigns, and designed community website.
- Recognized by AOPHA for leadership and dedication in senior living.
Education
Bachelor of Arts - Business Administration
Wright State University
Dayton, OH 03.2000 - 04.2004
Skills
- Operational strategy
- Financial analysis
- Market positioning
- Performance management
- Team leadership
- Change management
- Stakeholder engagement
- Customer relationship management
- Process optimization
- Data-driven decision making
- Effective communication
- Problem solving
- Conflict resolution
- Strategic planning
- Employee training
- Operations management
- Policies and procedures
- Budget preparation
- Process improvements
- Strategic plans
- Mergers and acquisitions
- Public speaking
- Strategic leadership
- Financial acumen
- Corporate presentations
- Financial reporting
- Partnership development
- KPI tracking
- Customer support
- Revenue generation
- Business development
- Recruiting and hiring
- Corporate communications
- Staff development
- Operational excellence
- Organizational development
- Budget oversight
- Labor cost reduction
- Performance optimization
- Budget management
Key Achievements Metrics
- Increased company-wide occupancy from 72% to 95.3%
- Boosted NOI per occupied unit by 57.8%
- Increased REVPOR by 6.5–7.57% YOY
- Exceeded 2024 budgeted revenue by $1,175,102
- Maintained high employee and resident satisfaction during pandemic challenges
Timeline
Senior Vice President, Operations – East
Cogir Senior Living USA
09.2025 - 03.2026
Senior Vice President
Provincial Senior Living / Solstice Senior Living
08.2018 - 09.2025
Regional Vice President of Operations
Elmcroft Senior Living
05.2016 - 08.2018
Executive Director
Chancellor Health Care
05.2013 - 05.2016
Director of Sales & Marketing
The Ohio Masonic Home
10.2008 - 05.2013
Bachelor of Arts - Business Administration
Wright State University
03.2000 - 04.2004