Nathaniel Randall
Maryville
Summary
Results-driven professional with a strong focus on coaching and team collaboration. Proven track record of enhancing customer satisfaction and improving team performance through effective training and support.
Overview
3
3
years of professional experience
Work History
Senior Account Representative
Vanderbilt Mortgage and Finance
Alcoa, TN
07.2025 - Current
- Provide Coaching and Day-to-day support to team members to help improve performance and development.
- Maintain organization across assigned accounts, Including customer communication, approvals, and account audits.
- Contribute to a team culture focused on accountability, performance, and strong working relationships.
Account Representative
Vanderbilt Mortgage and Finance Inc.
Alcoa, TN
07.2024 - 07.2025
- Responsible for decreasing delinquency with existing customers by analyzing the customers situation, creating a plan to resolve delinquency, and negotiating payment arrangements.
- Went beyond my expected goal of delinquency for seven consecutive months since october 2024.
- I was an active floor coach, responsible for providing additional training to new hires currently going through training.
Guest Services Representative
Shaker Village of Pleasant Hill
Harrodsburg, KY
01.2023 - 07.2024
- Resolved guest complaints or concerns quickly to maintain satisfaction.
- Prepared Daily Reports on occupancy rates, revenue totals, and other key metrics for time management review.
- Trained new hires on company procedures, product knowledge, and costumer service expectations.
Education
Bachelor of Science - Strategic General Business
Campbellsville University
Campbellsville, KY06-2024
ACE Award, March 2025
Recognized for performance during floor coaching session.
Timeline
Senior Account Representative
Vanderbilt Mortgage and Finance
07.2025 - Current
Account Representative
Vanderbilt Mortgage and Finance Inc.
07.2024 - 07.2025
Guest Services Representative
Shaker Village of Pleasant Hill
01.2023 - 07.2024
Bachelor of Science - Strategic General Business
Campbellsville University