Natonya Robinson

• Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
• Oversaw currency shipments and deposits while adhering to strict safety guidelines.
• Replenished ATM funds in empty canisters prior to validation process.
• Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Exceeded personal sales goals consistently while delivering excellent customer service experiences at the teller line.
• Participated in community events as a representative of the bank, promoting brand awareness and fostering positive relations with local businesses.
• Maintained high levels of accuracy by reconciling cash drawers, ensuring proper balancing daily.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Call center environment. Handled calls regarding: mortgages, escrow payments, and mortgage insurance.