Naveen Ganesan
Tech Lead
Chennai
Summary
Dedicated professional seeking a challenging work environment to apply acquired skills and education for continuous professional and personal development.
Overview
10
10
years of professional experience
Work History
Tech Lead
Tech Mahindra Limited(Standard Chartered Bank)
10.2022 - Current
- Deployments for various projects for Sparrow switch
- Supporting projects involves regulatory requirements and card schemes mandates
- Testing with various testing tools like VTS, MC simulator, CUP simulator, ATMs
- Worked on Agile Methodology, Sprint planning
- Coordinating with vendors, other teams for project delivery.
Associate
Cognizant Technology Solutions
08.2021 - 01.2022
- Supporting for both internal & RBI Audits, Application Reconciliation's
- Supported for DC-DR drill as per RBI standard guidelines
- Coordinating with offshore team for required patch deployments
- Changes in Configuration management, Service incidents within agreed service levels
- Track and log technical errors arising in ATM and resolve errors with in SLA
- Configuring, Adding and removing of Terminals from Switch, Monitoring/Patching applications
- Coordinating with Network / Firewall / Citrix Teams for port issue of every ATMS
- Provided L2 support to clients and Testing team
- Having good exposure on patch deployment for product enhancement and bug fixes
- Documenting incidents with root cause analysis for future reference to fix issue within SLA.
Service Delivery Analyst
FIS Global
06.2020 - 08.2021
- Supporting on end to end testing which includes transaction authorization to settlement file creation and submitting to various Card brands like Amex, Discover etc
- Coordinating with Network support provider (Sunguard) for any kind of network related issues
- Supporting for certification with various card brands
Software Engineer
FIS Global
10.2019 - 08.2021
- Process Merchant Settlement CDF, DRAFT files in Source Server through automated scripts
- Process Network Incoming files (Chargeback, Re-class, Reject) from Networks such as Master, Visa and Discover
- Process Exported Card Association files in appropriate Network tools such as Visa Pre-edit and MC Workstation
- Sending Outgoing files to Networks such as Master, Visa and Discover
- Process Merchant account files in MAS Server and sending ACH files to settlement Solutions
- Process Exported and Network Incoming files in Data Navigator Server using DN Console
- Developing Shell script in UNIX environment for processing production incoming/Outgoing files
- Coordinating with clients for high level escalations or any further clarifications on processed files
- Taking care of pre-validation/post validation on patching in production/conversion environments
- Debugging issue and taking decisions on solutions in production environments
- Documenting all defects
- Reason (So that productions issue will be solved very easily).
Software Engineer
FIS Global
08.2017 - 08.2021
- Analyzing POS decline transactions to find out reason for decline and escalating to dev team for fix
- Investigating connectivity issue between switch to Card brands (Visa, Master, Discover) and escalated to NOC for resolution
- Supported applications (IST/Switch, Fraud Navigator, Data Navigator) during patching activity
- Resolved critical incident involving all Stakeholders (Business team, dev team, NOC, DBA)
- Verified pre and post release stages to ensure system is working fine as expected in Production
- Created change request and drive CR to till implementation and system validation to fix for all production issues
- Maintaining knowledge base document for application support.
Executive
24Seven Operations [ YSE, Chennai ]
08.2014 - 08.2017
- Strong knowledge of UNIX commands, SQL concepts and JIRA Ticketing Tool and 24/7 production support
- Experience in handling IVR logs, SMS logs and fixing issues in those application
- Experience in Transaction monitoring and analyzing issues and provided prompt action.
- Experience in handling severity 1 outage handling and taking bridge call with stakeholders to resolve issue within SLA
- Effectively involved in reviewing logs and Documents for process improvement
- Responsible for identifying any bugs occurring in applications as well as fixing them with using support team guidelines.
- Interacted with client whenever transaction got decline for analyze and provide resolution to issues
- Transactions monitoring, ATM monitoring & Frontend monitoring
- Responsible to escalating issues and preparing various MIS reports
- Managed more than 50+ projects in 15+servers and resolving tickets
- Liaising with VISA, Master Card Service Desk for reporting/resolving issues
- Generating reports on daily basis and same will be transferring to clients through SFTP
- Downloading settlement files from Visa Edit package and Master card Online
- Processed EOD Settlement files for both VISA and MasterCard
- Analyzing and taking decision for issues related to settlement and provides solution.
- Worked with business users and application developers to identify business needs and solutions
- Built and maintained SQL scripts, reports and queries for data analysis and extraction
- Generating prepaid card number by using Narada connect application
- Generating embossing files using Narada connect application
- Coordinating with Card Vendor and Client on Card personalization.
Skills
Linux
undefinedAccomplishments
- Automated weekly validation task using shell scripts and reduced manual efforts 4 hours per month.
- Created Splunk alert to reduce analysis effort on valid transactions decline.
- Created NETXMS event which will trigger email alert whenever there is connectivity fluctuation between IST/Switch and Card Brands (Visa, Master, Discover).
- Received KUDOS Award for service excellence.
Academic Chronicle
- C.Abdul Hakeem College of Engineering & Technology, Melvisharam, Tamilnadu, Bachelor of Engineering (B.E) in Electrical and Electronics, 69%
- N.K.M Higher Secondary School, Vellore, Higher Secondary Course, 69%
- N.K.M Higher Secondary School, Vellore, Secondary School Leaving Certificate, 79%
Personal Information
- Father's Name: Ganesan. V
- Date of Birth: 04/11/1988
- Gender: Male
- Nationality: Indian
Disclaimer
I hereby declare that the aforementioned information is correct to my knowledge and belief.
Languages
Tamil
English
Timeline
Tech Lead
Tech Mahindra Limited(Standard Chartered Bank)
10.2022 - Current
Associate
Cognizant Technology Solutions
08.2021 - 01.2022
Service Delivery Analyst
FIS Global
06.2020 - 08.2021
Software Engineer
FIS Global
10.2019 - 08.2021
Software Engineer
FIS Global
08.2017 - 08.2021
Executive
24Seven Operations [ YSE, Chennai ]
08.2014 - 08.2017
Similar Profiles
Rakshith KumarRakshith Kumar
Business Analyst at Standard Chartered Group(Through Tech Mahindra)Business Analyst at Standard Chartered Group(Through Tech Mahindra)
Chun Tung Dickson LauChun Tung Dickson Lau
Priority Private, Executive Relationship Manager at Standard Chartered Bank (Hong Kong) LimitedPriority Private, Executive Relationship Manager at Standard Chartered Bank (Hong Kong) Limited
Shirley YipShirley Yip
Manager, FX Products at Standard Chartered Bank (HK) LimitedManager, FX Products at Standard Chartered Bank (HK) Limited
Lekha BalasubramaniamLekha Balasubramaniam
Project Coordinator at FujitsuProject Coordinator at Fujitsu
THANNEERMALAI SENTHIL KUMARTHANNEERMALAI SENTHIL KUMAR
Intern at R.G.N Price & CoIntern at R.G.N Price & Co