Naveen Karthick B
Chennai
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
1
1
year of professional experience
Work History
Hospitality Team Member
YBM Travels Pvt Ltd
2023.05 - Current
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
Education
Master of Business Administration - Human Resources And Business Analytics
SRM University Ramapuram
Chennai, India2025
Bachelor of Commerce - Bank Management
Dwaraka Doss Govindhan Doss Vaishnav College
Chennai, India2023
12th - Accounting And Information Practicals
Velammal Vidhyashram
Chennai, India2020
10th -
Velammal Vidhyashram
Chennai, India2018
Skills
Strong teamwork
Food safety awareness
Reliability and punctuality
Initiative and Self-Motivation
Microsoft Office
Power BI
Staff Training
Accomplishments
Successfully managed client inquiries and resolved issues, increasing client satisfaction by [70%].
Assisted in organizing and booking travel packages for over [80+] of clients, enhancing the company's service reputation.
Additional Information
Impact of service quality on customer satisfaction and retention in Reliance Industries Ltd
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Hospitality Team Member
YBM Travels Pvt Ltd
2023.05 - Current
Master of Business Administration - Human Resources And Business Analytics
SRM University Ramapuram
Bachelor of Commerce - Bank Management
Dwaraka Doss Govindhan Doss Vaishnav College
12th - Accounting And Information Practicals
Velammal Vidhyashram
10th -
Velammal Vidhyashram
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