To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Software Test Engineer
Cognizant Technology Solutions, CTS
10.2020 - Current
·Assisted call-in customers with questions and orders.
Investigated and resolved customer inquiries and complaints quickly.
Trained new personnel regarding company operations, policies and services.
Increased efficiency and team productivity by promoting operational best practices.
Met customer call guidelines for service levels, handle time and productivity.
Promptly responded to inquiries and requests from prospective customers.