NavinKumar Vasudevan

• Conducted daily standups, ensuring team alignment, commitment tracking, and timely blocker resolution for smooth process flow.
• Implemented agile principles, increasing productivity by 15% through improved resource utilization, process optimization and enhanced team efficiency.
• Worked with oracle IT team on automating the manual effort of cross divisional invoices, reducing the processing time ~94% improved efficiency.
• Work on Quarterly Business Review to analyze and ensure that the team has worked and arrived towards the business needs.
• Handling escalations by providing explanations on the RCA and the resolution.
• Assisted with capacity planning and resource allocation within the team, ensuring optimal utilization of personnel through effective workforce management strategies.
• Provide audit samples to both internal and external audit teams to facilitate risk assessments and ensure compliance. Analyze audit queries, provide clear and concise explanations, and collaborate with Ernst & Young Global Limited (EY team) to address any identified issues, adhering to established quality control procedures.
• Proactively updated, reviewed, and shared SOPs to ensure consistent process adherence, driving operational efficiency and minimizing errors through effective knowledge transfer across the team

• Handled intelligent matching, payment posting through Billtrust tool, collaborated with team on productivity improvement via tool enhancement suggestions.
• Worked with Collections and AP teams for offsets, write-offs, refunds as per policies.
• Monitored incoming documents, performed QC checks, and booked non-trade payments received.
• Served as Subject Matter Expert, providing Knowledge Transfer and guidance to new team members.
• Updated, reviewed, and shared SOPs for process adherence.
• Collaborated with Collections team and customers to resolve and apply open payments.
• Downloaded bank statements, posted cash payments to ERP systems (Oracle, NetSuite), and applied to invoices.
• Saved check images, posted to ERP systems, and applied to invoices.
• Cleared unapplied payments regularly and reconciled books daily/monthly for accuracy.

Exception handling:

• ·Handling queries through calls and mails.
• Complete month-end activities as per month close procedure.
• Interacting with Onshore SMEs to discuss complicated disputes over conference calls on weekly basis.

• Conducted thorough scrutiny of application forms, performed verification, and ensured accurate data entry of proposals.
• Maintained quality control by meticulously checking application forms for completeness and accuracy.
• Efficiently handled policy servicing, ensuring timely and compliant processing of client requests.
• Addressed client queries promptly, demonstrating excellent customer service and follow-up skills to resolve inquiries and meet requirements.

• Reviewed expense reports in OCERS, validating and approving claims per OC policy or sending back for corrections.

• Handled employee queries through calls and emails, providing prompt assistance.

• Monitored incoming documents, performed QC checks on indexed documents.

• Collaborated with onshore SMEs, discussing complex disputes over weekly conference calls.

• Updated, reviewed, and shared Standard Operating Procedures (SOPs) for process adherence.

• Downloaded Aging Report from Amex, sent email communications to employees based on the report. Managed Amex card issuance, cancellation, and limit adjustments for employees.

• Reviewing the expense report in the Concur application whenever employee travels for a business trip, employee incurs the expense and claims for the reimbursement
• Validating the employee expense report and approving the claim else send back to the employee according to the Global Reimbursement Policy.
• Maintaining a consolidated report of the employee in formation and the approval/rejects.
• Interacting with Onshore SMEs to discuss complicated cases over conference calls on weekly basis.
• Issue and cancellation of Amex Cards.