NEBRAS ABDERRAZAK
FREELANCER
TEXAS
Summary
Accomplished Customer Service and Sales Manager with a proven track record at MediaMark and AliExpress, enhancing client relationships and boosting sales through strategic problem-solving and CRM expertise. Excelled in complaint resolution and team coaching, significantly improving customer satisfaction and self-service capabilities. Skilled in high-tech environments and efficient communication.
Overview
8
8
years of professional experience
1
1
Certification
4
4
Languages
Work History
Customer Service Manager
MediaMark
11.2018 - 11.2024
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Oversaw creation of knowledge base to assist customers with self-service options.
- Developed customer service manual to standardize procedures across all departments.
Sales Manager
AliExpress
05.2017 - 02.2018
- Developed strong client relationships for repeat business and increased referrals.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Increased customer satisfaction, ensuring prompt and accurate response to inquiries.
Education
English For Career Development -
Pennsylvania University
Pennsylvania 04.2001 -
Customer Service Fundamentals -
Coursera
04.2001 -
Programming With Python And Java Specialization -
Coursera
04.2001 -
Skills
Customer service
Complaint resolution
Customer relationship management (CRM)
Problem-solving
High tech knowledge
High typing speed
Responsive
Certification
CM - Certified Manager Certification
Sports
I hit gym daily and love playing football most of the time , and also i watch sometimes NBA matches
Timeline
CM - Certified Manager Certification
11-2024
Customer Service Manager
MediaMark
11.2018 - 11.2024
Sales Manager
AliExpress
05.2017 - 02.2018
English For Career Development -
Pennsylvania University
04.2001 -
Customer Service Fundamentals -
Coursera
04.2001 -
Programming With Python And Java Specialization -
Coursera
04.2001 -
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