Nedhi Islam
Chattanooga
Summary
Experienced with handling diverse customer inquiries and resolving issues promptly. Utilizes effective communication to ensure customer satisfaction. Track record of problem-solving and delivering consistent, high-quality service.
Overview
4
4
years of professional experience
Work History
Cashier
Publix Super Markets Inc
07.2021 - 12.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with inquiries, providing exceptional service and support.
- Learned inventory management procedures to restock merchandise effectively.
Pharmacy Clerk
Publix Pharmacy
03.2024 - 09.2024
- Assisted customers in locating medications and health products, enhancing overall shopping experience.
- Processed prescription orders accurately, ensuring compliance with pharmacy regulations and procedures.
- Managed inventory by restocking shelves and conducting regular checks for expired products.
- Operated point-of-sale system efficiently, handling transactions and maintaining accurate cash drawer balance.
Customer Service Staff
Publix Super Markets Inc
12.2023 - Current
- Accurately counted daily tills and balanced registers; secured funds and prepared deposits for safe placement in accordance with store closing procedures.
- Assisted customers with product selection, enhancing overall shopping experience.
- Trained new staff on customer service protocols and operational procedures.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Managed phone calls and in-person requests simultaneously, demonstrating strong multitasking and communication skills.
- Processed refunds, price adjustments, gift card activations, and money order transactions with accuracy and attention to store policies.
Education
Bachelor of Business -
Chattanooga State Community College
Chattanooga, TNHigh School Diploma -
Ooltewah High School
Collegedale, TN05-2021
Skills
- Leadership
- Customer focus
- Complaint handling
- Coordination
- Recordkeeping strengths
- Documentation
- Critical thinking
Languages
English
Bengali
Timeline
Pharmacy Clerk
Publix Pharmacy
03.2024 - 09.2024
Customer Service Staff
Publix Super Markets Inc
12.2023 - Current
Cashier
Publix Super Markets Inc
07.2021 - 12.2023
Bachelor of Business -
Chattanooga State Community College
High School Diploma -
Ooltewah High School
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