Nellie Prieto
Livingston
Summary
Results-driven Manager experienced in strategic planning, team leadership, and operational improvement. Achieved high productivity and efficient task completion through exceptional work ethic and strong interpersonal skills. Focused on building productive relationships and driving team development in fast-paced environments.
Overview
1
1
Language
8
8
years of professional experience
Work History
E-Commerce/Private Home Shopping Manager
Albertsons
Bakersfield
11.2022 - 05.2026
- Order Fulfillment: Directed picking and packing of online grocery orders, achieving accuracy and meeting time-sensitive fulfillment goals.
- Team Leadership: Scheduled, trained, and supervised e-commerce shoppers and drivers, enhancing team effectiveness.
- Customer Service: Resolved customer issues related to online orders and delivery, improving overall customer satisfaction.
Front End Associate/Customer Service Cashier
Target
Bakersfield
07.2018 - 11.2019
- Greeted customers warmly upon arrival and identified their needs.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
- Processed transactions accurately at the cash register and handled payments.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Assisted customers with self-checkout processes and troubleshooting any issues.
- Provided product knowledge to customers as needed.
- Maintained clean and orderly store environment for customer satisfaction.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
Education
Centennial High School
Bakersfield, CaliforniaSkills
- E-commerce management
- Order fulfillment
- Order processing
- Customer service
- Problem solving
- Training and development
- Recruiting and interviewing
- Team leadership
- Shift scheduling
- Cross-functional teamwork
- Verbal and written communication
- Effective communication
- Relationship building
- Safety procedures
- Work prioritization
Languages
English
Professional
Timeline
E-Commerce/Private Home Shopping Manager
Albertsons
11.2022 - 05.2026
Front End Associate/Customer Service Cashier
Target
07.2018 - 11.2019
Centennial High School