Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ngabo Destin Iyacu

La Vergne

Summary

Dynamic and dedicated professional with experience at DoorDash, excelling in customer service and problem-solving. Proven ability to manage multiple tasks efficiently while maintaining high standards of professionalism. Recognized for enhancing customer satisfaction through effective communication and a strong commitment to teamwork. Skilled in time management and safety awareness.

Experienced with maintaining cleanliness and organization in food service environments. Utilizes strong communication skills to collaborate effectively with team members and meet customer needs. Track record of ensuring food safety and hygiene standards are consistently upheld.

Experienced with engaging potential donors through meaningful conversations. Utilizes persuasive communication techniques to foster connections and secure contributions. Track record of active listening and adaptability in dynamic fundraising environments.

Solid experience in supporting project tasks and contributing to team goals. Assisted in successful execution of various projects, showcasing organizational and multitasking skills. Demonstrated proficiency in communication and time management.

Overview

7
7
years of professional experience

Work History

Food Delivery Driver

DoorDash
01.2023 - 01.2024
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Cafeteria Worker

Tennessee Technological University
05.2022 - 10.2022
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
  • Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
  • Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.

Phonathon Caller

Tennessee Technological University
08.2021 - 05.2022
  • Established trust with current and prospective donors using transparent communication strategies that educated them on how their contributions could make a difference.
  • Contributed to the overall success of each campaign by remaining flexible and adaptable in response to changing organizational priorities or goals.
  • Navigated challenging conversations with grace and professionalism, turning potentially negative interactions into positive outcomes for the organization.
  • Increased donor contributions by developing personalized calling scripts and maintaining a friendly, engaging tone during calls.
  • Collaborated effectively with team members to share best practices, improve overall performance, and streamline processes.

Intern

Yego Innovision
09.2017 - 01.2018
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Prepared project presentations and reports to assist senior staff.

Intern

KLab
09.2016 - 01.2017
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Learned what is needed to be part of a heathy workplace.

Education

Computer Science

Volunteer State Community College
Gallatin, TN

Computer Science

Tennessee Technological University
Cookeville, TN

High School Diploma -

Jefferson Christian Academy
Kigali, Rwanda
05-2019

First High School Diploma -

Saint Ignatius High School
Kigali. Rwanda
07-2018

Skills

  • Problem-solving
  • Customer service
  • Quick learner
  • Hardworking and responsible
  • Time management
  • Dedicated team player

Languages

English
Native or Bilingual
French
Professional Working
Kinyarwanda
Native or Bilingual
Kirundi
Full Professional

Timeline

Food Delivery Driver

DoorDash
01.2023 - 01.2024

Cafeteria Worker

Tennessee Technological University
05.2022 - 10.2022

Phonathon Caller

Tennessee Technological University
08.2021 - 05.2022

Intern

Yego Innovision
09.2017 - 01.2018

Intern

KLab
09.2016 - 01.2017

Computer Science

Volunteer State Community College

Computer Science

Tennessee Technological University

High School Diploma -

Jefferson Christian Academy

First High School Diploma -

Saint Ignatius High School
Ngabo Destin Iyacu