Nhi Cao
Dandridge
Summary
Dynamic and dedicated professional with extensive experience in customer service at Osaka Japanese Restaurant. Proven ability to enhance guest satisfaction through effective communication and problem resolution. Skilled in cash handling and POS systems, demonstrating reliability and a strong work ethic to foster repeat business and positive customer relationships.
Overview
12
12
years of professional experience
Work History
Cashier & Server
Osaka Japanese Restaurant
02.2014 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with menu selections and answered inquiries about food offerings.
- Managed cash register operations, ensuring accurate handling of cash and credit.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Server
Quaker Steak & Lube
06.2017 - 2020
- Provided exceptional customer service to enhance guest satisfaction and experience.
- Managed order accuracy, ensuring timely delivery of food and beverages.
- Collaborated with kitchen staff to ensure efficient meal preparation and presentation.
- Maintained cleanliness and organization of dining area and service stations.
Education
High School Diploma -
Walter State Community College
Morristown,TNSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Reliability and punctuality
- Customer relations
- POS systems
- Guest inquiries
Languages
Vietnamese
Elementary
Timeline
Server
Quaker Steak & Lube
06.2017 - 2020
Cashier & Server
Osaka Japanese Restaurant
02.2014 - Current
High School Diploma -
Walter State Community College