Nia Houston
Chattanooga
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Weiser Security Services
01.2026 - Current
- Monitor assigned posts, entrances, and common areas to help protect people, property, and client assets.
- Conduct routine patrols and remain alert for safety hazards, suspicious activity, unauthorized access, or policy violations.
- Enforce post orders, access control requirements, and client site procedures while maintaining a professional presence.
- Prepare daily activity logs, shift notes, and incident reports with accurate details for supervisor or client review.
- Use customer service and de-escalation skills when interacting with employees, visitors, vendors, and the public.
Document Processing Associate
Iron Mountain
Chattanooga
10.2025 - 12.2025
- Processed and scanned insurance claim documents in a production-based records management environment.
- Indexed, classified, and organized claims documentation according to client and workflow requirements.
- Maintained confidentiality and secure handling procedures for sensitive client records and personal information.
- Performed quality checks to confirm document clarity, completeness, and accurate data capture.
Mailroom Team Lead
Conduent
Chattanooga
09.2022 - 07.2025
- Processed, classified, imaged, and transmitted insurance-related documents for client operations.
- Promoted to Team Lead in March 2024 based on reliability, performance, and knowledge of processing workflows.
- Supported accurate claims intake, indexing, data verification, document routing, and records management.
- Maintained compliance with HIPAA, PII, client requirements, and document handling standards.
- Assisted with training, workflow coordination, quality reviews, and resolution of processing discrepancies.
Analog Media Conversion Specialist
Legacybox
Chattanooga
02.2022 - 05.2022
- Digitized customer media while maintaining confidentiality, accuracy, and quality control standards.
- Maintained digitizing equipment and communicated technical issues to support consistent production quality.
Hostess / Patient Food Services
Sodexo
Chattanooga
03.2021 - 03.2022
Great Service Representative
Mission BBQ
Chattanooga
07.2019 - 03.2021
Undergraduate Assistant - Dean of Students
University of Tennessee
Knoxville
10.2018 - 05.2019
Cashier
Food City
Chattanooga
07.2018 - 05.2019
Education
Bachelor's - Child Psychology
University of Tennessee at Chattanooga
Chattanooga, TNSkills
- Insurance Claims Processing
- Document Scanning
- Indexing & Imaging
- Records Management
- HIPAA / PII Compliance
- Data Entry & Verification
- Quality Control
- Access Control
- Patrols & Site Monitoring
- Incident Reporting
- Customer Service & De-escalation
- Microsoft Office
Certification
- Security Guard License (Unarmed)
- Driver's License, 03/31/30
Timeline
Unarmed Security Guard
Weiser Security Services
01.2026 - Current
Document Processing Associate
Iron Mountain
10.2025 - 12.2025
Mailroom Team Lead
Conduent
09.2022 - 07.2025
Analog Media Conversion Specialist
Legacybox
02.2022 - 05.2022
Hostess / Patient Food Services
Sodexo
03.2021 - 03.2022
Great Service Representative
Mission BBQ
07.2019 - 03.2021
Undergraduate Assistant - Dean of Students
University of Tennessee
10.2018 - 05.2019
Cashier
Food City
07.2018 - 05.2019
Bachelor's - Child Psychology
University of Tennessee at Chattanooga