Niall Updegraff
Moscow
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
IAM Analyst
UMRF Ventures
08.2021 - 08.2023
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to endusers.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Logged support tickets and closed when issues were resolved.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
IAM Shift Lead
UMRF Ventures
08.2023 - Current
- Oversaw team performance and ensured adherence to operational standards.
- Trained and mentored new staff on processes.
- Conducted regular audits to maintain compliance with quality standards.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Fayette Academy
Sommerville, TNSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Work delegation
- Staff onboarding
- Productivity monitoring
- Shift leadership
Timeline
IAM Shift Lead
UMRF Ventures
08.2023 - Current
IAM Analyst
UMRF Ventures
08.2021 - 08.2023
High School Diploma -
Fayette Academy
Technical Experience
- Proficient with Microsoft Windows, Active Directory, Exchange, Microsoft Office, Teams OneDrive, Sharepoint
- Hands on experience with Hardware configuration and troubleshooting
- Experience in troubleshooting application issues and errors
- Familiar with Wireless Network Configuration and Troubleshooting, Printer/Scanner Setup, Machine imaging