Nicholas Ferguson
Murfreesboro
Summary
Customer-focused Certified Technician with natural gifts in diagnosing and fixing problems without the supervision of management. Personable, honest and passionate about staying up-to-date on all technologies, products and services. Excellent technical and mechanical abilities. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
10
10
years of professional experience
Work History
Certified Technician
Valvoline
05.2022 - 03.2025
- Performed preventive maintenance tasks, such as oil changes and tire rotations, on vehicles.
- Replaced worn or defective parts with new components or rebuilt parts.
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Upsold additional products or services when appropriate.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
Lube Technician
General Motors Co
02.2020 - 05.2023
- Inspected brake systems, steering mechanisms, wheel bearings and other important parts to ensure proper functioning.
- Performed oil changes, tire rotations and other basic maintenance services on customer vehicles.
- Diagnosed mechanical problems using computerized diagnostic equipment.
- Repaired or replaced worn parts such as brakes, shocks, mufflers and exhaust systems.
- Maintained records of all service performed in the shop's database system.
- Replaced air filters, fuel filters and wiper blades when needed.
- Conducted regular inspections of automobiles to identify any existing or potential problems with safety-related items such as tires, brakes and lights.
- Checked vehicle fluids including engine oil, transmission fluid and coolant levels.
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Lubricated moving parts by injecting grease into springs, universal joints and steering knuckles using hand or compressed-air powered grease gun.
- Reviewed completed work and road-tested vehicles.
- Maintained tools, test equipment and materials, keeping work areas organized.
Lube Express Technician
Walker Chevrolet
03.2018 - 01.2020
- Performed routine oil changes and fluid top-offs on a variety of vehicles in accordance with manufacturer specifications.
- Inspected and replaced air filters, spark plugs, belts, hoses and other components as needed.
- Cleaned and lubricated chassis components such as steering linkage, suspension parts and brake systems.
- Conducted vehicle inspections to identify potential problems or safety issues.
- Repaired minor automotive issues such as replacing light bulbs, wiper blades and fuses.
- Checked tire pressure levels, rotated tires and performed wheel alignments when necessary.
- Maintained accurate records of all services provided to customers including part numbers, labor times and costs.
Assistant Manager
Dunkin' Donuts
08.2015 - 02.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided cash register operations and handled customer payments.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Performed daily opening and closing procedures for store operation.
- Answered incoming calls regarding product inquiries or orders.
- Demonstrated excellent customer service skills at all times.
Education
GED -
GED
08.2015
Skills
- Customer Service Experience
- Parts Sales and Upselling
- Relationship Building
- Vehicle Inspection
- Tire Changing and Rotation
- Preventive Maintenance
- Automotive Lift Operation
Languages
English
Professional
Education and Training
other
Timeline
Certified Technician
Valvoline
05.2022 - 03.2025
Lube Technician
General Motors Co
02.2020 - 05.2023
Lube Express Technician
Walker Chevrolet
03.2018 - 01.2020
Assistant Manager
Dunkin' Donuts
08.2015 - 02.2018
GED -
GED
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