Nicholas Keklak
Bristol
Summary
Accomplished technician with a strong background in mechanical services and quality assurance. Proven ability to manage operations and lead teams, driving improvements in service standards and client satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Business Owner/ Technician
East Tennessee Mechanical and Calibrations, LLC
Bristol
05.2023 - Current
- Developed and maintained client relationships for service contracts.
- Managed daily operations for mechanical services and calibrations.
- Conducted quality checks to maintain service standards and accuracy.
- Managed inventory levels to meet customer demand while minimizing costs.
- Scheduled maintenance activities for equipment used by the business.
- Determined pricing for products or services based on costs and competition.
- Kept records for production, inventory, income, and expenses.
Master Volkswagen Technician
Wallace Imports of Johnson City
Johnson City
08.2018 - 05.2023
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Troubleshot complex engine management systems using specialized computer software.
- Calibrated electronic control modules using factory approved diagnostics equipment.
- Performed routine maintenance services on Volkswagen vehicles, ensuring optimal performance.
- Conducted thorough inspections to identify potential safety hazards in vehicles.
- Provided exceptional customer service by explaining repair needs and options clearly.
- Mentored junior technicians on best practices for vehicle repair and maintenance tasks.
- Stayed updated on Volkswagen service bulletins and technical updates to improve service quality.
Education
Associate in Applied Service Management - Automotive
Wyoming Technical Institute
Blairsville04-2006
Skills
- Mechanical diagnostics
- Quality assurance
- Client relationship management
- Parts ordering
- Inventory management
- Budget management
- Problem solving
- Analytical thinking
- Issue resolution
- Team collaboration and leadership
- Effective communication
- Attention to detail
- Time management
Certification
- Volkswagen Master Certification
- EPA Section 609 Certification
- Toyota Brakes and Suspension Certifications
- Hyundai Gold Level Technician
Timeline
Business Owner/ Technician
East Tennessee Mechanical and Calibrations, LLC
05.2023 - Current
Master Volkswagen Technician
Wallace Imports of Johnson City
08.2018 - 05.2023
Associate in Applied Service Management - Automotive
Wyoming Technical Institute