Nicholas Morton
Jackson
Summary
Polished and professional individual with discrete nature and expert knowledge of home operations. Supports high-net-worth individuals in need of well-run houses, trained staff and first-rate services for personal requirements. Offers
excellent leadership and problem-solving skills combined with focus on quality. Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educated on logistics and policies put in place for customer satisfaction without unnecessary escalation of support calls.
Overview
7
7
years of professional experience
1
1
Certification
Work History
House Manager
Encare LLC
08.2018 - Current
- Oversaw daily household operations, ensuring a safe, well-organized, and efficient environment for clients and staff.
- Managed schedules, coordinated appointments, and maintained communication between clinical staff, management, and caregivers.
- Monitored inventory, restocked supplies, and handled purchasing to keep the home fully stocked and compliant with program requirements.
- Provided leadership and support to staff, helping maintain structure, accountability, and smooth workflow throughout the home.
- Documented activities, maintained logs, and followed organizational procedures to support compliance and quality assurance.
- Assisted with problem-solving, conflict resolution, and day-to-day operational needs to ensure high levels of client care.
Customer Service Representative
Vitalchek
07.2023 - 11.2025
- Delivered high-quality customer support through phone, email, and chat while handling sensitive identity-verification processes with accuracy and compliance.
- Resolved customer issues efficiently by researching orders, updating account information, and providing clear explanations of policies and procedures.
- Utilized CRM and ticketing systems to document interactions, manage cases, and follow up on outstanding issues.
- Maintained strong performance metrics, including call quality, first-contact resolution, and response time.
- Collaborated with team members and supervisors to streamline processes and improve the customer experience.
- Demonstrated professionalism, empathy, and problem-solving skills while assisting high-volume inbound inquiries.
Customer Service Representative
I3 Verticals
04.2021 - 06.2023
- Managed high-volume inbound calls, emails, and live chat inquiries from parents and school districts regarding online school payment systems.
- Assisted customers with account creation, password resets, and login troubleshooting across mobile apps and web platforms.
- Processed refund requests, submitted district support tickets, and corrected purchase errors with speed and accuracy.
- Provided step-by-step technical support to resolve browser issues, device compatibility problems, and user errors.
- Documented all customer interactions clearly within CRM systems while maintaining accuracy and compliance.
- Delivered empathetic, solution-focused service that reduced repeat calls and improved overall customer satisfaction.
- Communicated clearly and professionally with diverse customers, ensuring a positive experience in every interaction.
Education
High School Diploma -
Northside High School
Jackson, TNSkills
- Customer service
- Remote support
- Communication
- CRM systems
- Technical troubleshooting
- Administrative and accuracy-based task
Certification
• CPR
• FirstAid
• Medication Certified
Timeline
Customer Service Representative
Vitalchek
07.2023 - 11.2025
Customer Service Representative
I3 Verticals
04.2021 - 06.2023
House Manager
Encare LLC
08.2018 - Current
High School Diploma -
Northside High School