Nicholas Smail
Clarksville
Summary
Dynamic Air Freight Supervisor with the United States Air Force, skilled in logistics management and shipping coordination. Proven track record in enhancing operational efficiency and ensuring timely deliveries. Adept at cargo assessments and warehouse operations, while providing exceptional service and problem-solving capabilities in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Air Freight Supervisor
United States Air Force, USAF
12.2019 - 06.2024
- Originated and implemented operational processes and procedures, amplifying productivity.
- Examined cargo and freight shipments to check goods' condition.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Entered shipping information into computer system and estimated freight and postal rates.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend, and holiday shifts.
- Operated forklifts (4k, 6k, 10k standard, and 10k AT)
- Loaded and unloaded Aircraft
Passenger Service Agent
United States Air Force, USAF
12.2016 - 12.2019
- Oversaw ticketing, gate and ramp services.
- Tagged baggage and routed to appropriate location for loading and screening.
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Escorted handicapped passengers from terminal to aircraft.
Education
High School Diploma -
West Forest Jr-Sr High School
Tionesta, PA06-2016
Skills
- Shipping coordination
- Load planning
- Warehouse operations
- Logistics management
- Supply chain coordination
- Transportation methods
- Cargo assessments
- Warehouse management
- Forklift Operator
Certification
- Licensed Forklift Operator - December 2019-June 2024
Timeline
Air Freight Supervisor
United States Air Force, USAF
12.2019 - 06.2024
Passenger Service Agent
United States Air Force, USAF
12.2016 - 12.2019
High School Diploma -
West Forest Jr-Sr High School
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