Nicholas Walls
Bartlett
Summary
At Peifer Security Solutions LLC, I excelled as a Dispatch Supervisor, enhancing team performance through targeted training and fostering a collaborative environment. I streamlined operations, significantly improving scheduling efficiency and route optimization. My expertise in transportation coordination and problem-solving drove productivity, demonstrating a commitment to excellence and innovation.
Overview
4
4
years of professional experience
Work History
Dispatch Supervisor
Peifer Security Solutions LLC
03.2021 - Current
- Supervised team of [Number] employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Managed [Number] dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
Education
High School Diploma -
Hickory Flat High School
Hickory Flat, MS05-2018
Skills
- Transportation coordination
- Employee training
- Attendance documentation
- Tracking of man hours
- Route planning
- Coaching and onboarding
- Records maintenance
- Incident reporting
- Dispatcher monitoring
- Schedule checking and oversight
- Cost determination
- Resource coordination
- Work crew dispatch
- Paperwork processing
- Dispatch recordkeeping
- Service requests
- Call handling
- Driver communication
- Record keeping
- Time management
- Attention to detail
- Problem-solving
- Closing tickets
- Routing orders
Timeline
Dispatch Supervisor
Peifer Security Solutions LLC
03.2021 - Current
High School Diploma -
Hickory Flat High School
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