Nicolas Long
Sevierville
Summary
Dynamic customer service professional with proven success at Tennessee Home Wines, enhancing guest satisfaction through exceptional service and upselling techniques. Skilled in cash handling and building strong customer relationships, consistently contributing to increased sales and repeat business. Committed to maintaining a welcoming environment while adhering to health and safety protocols.
Overview
2
2
years of professional experience
Work History
Serving Staff Member
Tennessee Home Wines
04.2024 - 08.2024
- Received consistent positive feedback from guests for exceptional service, contributing to repeat business.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to increased daily sales with effective upselling techniques and menu knowledge.
- Ensured consistent stock levels of necessary serving supplies throughout shift by regularly restocking stations as needed.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Customer Service/Sales Associate
Ripleys Attractions
02.2022 - 07.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Redeemed coupons to discount purchases.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Contributed to achievement of sales targets through suggestive selling techniques.
Education
High School Diploma -
Gatlinburg Pittman High School
Gatlinburg, TN05-2024
Skills
- Customer service
- Sales techniques
- Cash handling
- Menu knowledge
- Team collaboration
- Upselling strategies
- Memory retention
- Guest relations
- Salesmanship
- Up-selling techniques
- Exceptional customer service
Timeline
Serving Staff Member
Tennessee Home Wines
04.2024 - 08.2024
Customer Service/Sales Associate
Ripleys Attractions
02.2022 - 07.2023
High School Diploma -
Gatlinburg Pittman High School
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