Nicole Benton
Nashville
Summary
Dynamic professional with extensive experience at McDonald's Corporation, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and multitasking. Recognized for training new team members and increasing sales through upselling techniques. Committed to maintaining high standards of service and fostering a positive work environment.
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
30
30
years of professional experience
Work History
Crew Memeber/ Trainer/Swing Shift Manager
McDonald's Corporation
10.2013 - 03.2025
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Increased customer satisfaction with prompt and accurate order taking.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Supported training of new crew members, leading to more efficient onboarding process.
- Reporting to work on off days when short- staffed.
Private Home Care Provider
Private Care
10.2000 - 02.2013
- Enhanced client well-being by providing personalized care and attention in their daily activities.
- Facilitated social interactions for clients by organizing outings and events, fostering a sense of community and belonging.
- Managed medications for clients, ensuring proper administration and timely refills to maintain overall health.
- Accompanied clients to medical appointments, advocating on their behalf when needed for optimal healthcare outcomes.
- Served as a trusted liaison between the client''s family members and healthcare providers to ensure seamless communication regarding ongoing care needs.
- Consistently received positive feedback from both clients and their families, reflecting a commitment to providing exceptional home care services.
- Increased client comfort by assisting with personal hygiene tasks such as bathing, grooming, and dressing.
- Provided emotional support for clients during challenging times, offering companionship and empathy.
- Supported clients in maintaining their independence through assistance with meal preparation and grocery shopping tasks.
- Ensured a clean and healthy living environment by performing light housekeeping duties such as laundry, dishwashing, and tidying up common areas.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
PBX Telephone Operator
St Thomas Hospital
04.1995 - 10.2000
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Meticulously documented call logs, ensuring accurate records for future reference or analysis.
- Assisted clients in resolving issues, addressing concerns, and providing requested information.
- Ensured accurate information delivery with clear communication and proper telephone etiquette.
- Maintained strong working knowledge of PBX systems, staying up-to-date on new features and updates.
- Contributed to team success by consistently maintaining a positive attitude and professional demeanor during high-stress situations.
- Reduced call hold times by efficiently managing high-volume inbound call traffic.
- Handled sensitive client information discreetly while protecting their privacy at all times.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Education
No Degree - Health Care Administration
Nashville State Community College
Nashville, TNHigh School Diploma -
Pearl-Cohn Middle School
Nashville, TN05-1987
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Timeline
Crew Memeber/ Trainer/Swing Shift Manager
McDonald's Corporation
10.2013 - 03.2025
Private Home Care Provider
Private Care
10.2000 - 02.2013
PBX Telephone Operator
St Thomas Hospital
04.1995 - 10.2000
No Degree - Health Care Administration
Nashville State Community College
High School Diploma -
Pearl-Cohn Middle School
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