Nicole Godinez
Hendersonville
Summary
Bilingual professional with over 15 years of experience providing high-level office and executive support in fast-paced environments. Highly organized and detail-oriented, with a strong ability to manage competing priorities, maintain confidentiality, and support leadership operations efficiently. Quick learner who works effectively both independently and as part of a collaborative team.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Susy’s Star Solutions
Hendersonville
08.2017 - Current
- Managed a multi line phone system, ensuring accurate routing and follow up.
- Served at the primary point of contact, managing high volume email and phone correspondence.
- Provided customer service by addressing concerns and troubleshooting issues.
- Generated weekly performance reports, tracking revenue and prospective leads.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Implemented office procedures to enhance workflow efficiency by 20%.
- Maintained confidentiality of sensitive financial and employee information by adhering to strict privacy policies.
- Upheld company culture, values, and diversity initiatives.
Front Desk Patient Coordinator
Ocean View Plastic Surgery
Miami
07.2010 - 03.2017
- Coordinated daily office schedule including new patient appointments, follow-up and pre-operative consultations.
- Verified insurance coverage and obtained pre-authorizations.
- Explained available financing options and assisted with applications and payment plan agreements.
- Prepared and reviewed pre-operative paperwork and consent forms confirming documentation was accurate and compliant.
- Assisted physician by translating medical instructions and patient concerns, improving communication and patient satisfaction.
- Maintained patient records while ensuring HIPAA compliance.
Education
Associate of Arts - Education
Miami Dade College
Miami, FL 04.2008 - 5 2010
Skills
- Bilingual (English & Spanish)
- Office Administration
- Scheduling & Coordination
- Insurance Verification
- Co-payment Collection
- Records Management
- HIPAA Compliance
- Workflow Optimization
- Microsoft Office
- Notary Public (State of Tennessee)
Timeline
Administrative Assistant
Susy’s Star Solutions
08.2017 - Current
Front Desk Patient Coordinator
Ocean View Plastic Surgery
07.2010 - 03.2017
Associate of Arts - Education
Miami Dade College
04.2008 - 5 2010