Nicole Gottschall
Sweetwater
Summary
Experienced caseworker and business leader with 5 years in client services and organizational management. Successfully managed a caseload exceeding 100 clients while implementing effective service plans. As President of Gottschall Cleaning, Inc., led strategic initiatives that resulted in substantial business growth and enhanced team productivity. Proficient in communication, organization, and compliance with state healthcare regulations, with a focus on eligibility counseling.
Overview
40
40
years of professional experience
Work History
Caretaker
Home Instead
Sweetwater
09.2024 - Current
- Assisted clients and families in planning healthy meals, purchasing ingredients, and preparing meals to support client wellbeing.
- Maintained accurate records of daily care activities and communicated updates to families and care teams.
- Performed household tasks such as laundry, dusting, dishwashing, and vacuuming to ensure a safe environment.
- Identified and removed safety hazards, resolving issues to protect client health and safety.
President
Gottschall Cleaning, Inc.
Temple
08.1993 - 02.2018
- Managed organizational nuances, payroll, and administrative paperwork to ensure accurate business operations.
- Oversaw procedural changes and organizational improvements, maintaining compliance with company policies.
- Developed and implemented sales and marketing strategies to grow the business and expand client relationships.
- Inspected work to ensure quality standards and documented outcomes for accountability.
- Created schedules, managed supply inventory, and supervised daily operations for efficient workflow.
- Generated new business through outreach, trade shows, and professional communication with potential clients.
- Interviewed, supervised, and motivated employees, fostering a productive and compliant work environment.
- Led planning, management, and control of organizational affairs, ensuring effective service delivery.
- Communicated job expectations and evaluated job outcomes to achieve objectives and maintain high standards.
Foster Care Provider
Childrens Home of Reading
Reading
11.2010 - 11.2013
- Provided foster care services for children requiring safe, nurturing environments.
- Developed individualized care plans to address each child's unique needs.
- Documented children's progress and behavioral changes with precision.
- Communicated with social workers and agencies regarding child welfare updates.
- Coordinated daily activities and schedules to enhance children's experiences.
- Monitored emotional well-being through regular check-ins and discussions.
- Maintained accurate records of each child's development in the foster care system.
- Adhered to state licensing requirements and regulations for foster care.
Income Maintenance Caseworker
Commonwealth of Pennsylvania
Harrisburg
09.1985 - 12.1991
- Finished an eight month training program before receiving full caseload.
- Assisted in the distribution of educational materials and other information on a variety of subjects, including job training and housing resources.
- Oversaw overall client services and served as a point of contact for clients, caregivers, and service providers.
- Devised a treatment or service plan that was tailored to each client's specific requirements.
- Had a caseload of 100 + clients for whom I provided referrals and determined benefits.
- Maintained strict confidentiality and followed strict guidelines and recommendations in all client cases.
- Coordinated with the courts and community agencies for supportive services.
- Assessed needs of each client and recommended appropriate services and resources.
- Conducted intake interviews with clients, to determine their eligibility and suitability for programs.
- Attended trainings to comply with changing regulations dealing with Food Stamp, Medicaid, Cash Assistance and LIHEAP.
Education
Associate of Applied Science - Business Administration
Reading Area Community College
Reading, PA12.1981
Skills
- Document management
Timeline
Caretaker
Home Instead
09.2024 - Current
Foster Care Provider
Childrens Home of Reading
11.2010 - 11.2013
President
Gottschall Cleaning, Inc.
08.1993 - 02.2018
Income Maintenance Caseworker
Commonwealth of Pennsylvania
09.1985 - 12.1991
Associate of Applied Science - Business Administration
Reading Area Community College