NICOLE GUERRERO
Spring Hill
Summary
Diligent General Manager with 10+ years of experience managing operations of high-volume retail stores. Proven track record of success driving retail/store operations, P&L management, shrink control, and loss prevention. Strong and passionate about driving business and elevating leaders, team, and professionals. Looking to take on new challenges to grow leadership, organizational, customer experience, HR, administrative, and business.
Overview
11
11
years of professional experience
Work History
General Manager
Belk
Columbia
06.2025 - Current
- Oversee all store operations, including merchandising, staffing, budgeting, and customer experience, for a high-volume department store.
- Lead, coach, and develop management teams and associates to deliver strong performance, customer loyalty, and sales growth.
- Drive profitability through effective P&L management, payroll optimization, and expense control strategies.
- Implement company directives, operational standards, and loss prevention initiatives to ensure compliance and minimize shrink.
- Build a culture of accountability, inclusivity, and engagement, aligning team goals with Belk’s strategic objectives.
- Develop succession plans and provide individualized coaching to prepare future leaders within the organization.
General Manager
Ulta Beauty Inc.
Nashville
05.2022 - 06.2025
- Achieved sales and payroll goals while completing operational workload on time and within budget.
- Led all aspects of associate and manager development, including training, coaching, performance reviews, and succession planning.
- Built and retained a diverse, engaged team through effective hiring, collaboration, and communication.
- Executed Guest Engagement Leader program to ensure consistent, positive customer experiences.
- Ensured compliance with company policies, workplace safety, inventory control, cash management, and loss prevention.
- Supported continuous improvement by adopting company initiatives, technology, and operational best practices.
General Manager
Ulta Beauty Inc.
Muskogee
10.2019 - 05.2022
- Accountable for merchandising, operations, customer service, and HR within a $15M high-volume location.
- Developed creative plans to increase store sales and managed expense control to optimize business.
- Recruited, trained, developed, and managed 120+ associates including assistant managers and coordinators.
- Provided individualized development for assistant managers to prepare them for promotion to store manager.
- Promoted a culture of accountability to meet or exceed sales, loyalty, payroll, omni-channel, and shrink goals.
Services Manager
Ulta Beauty Inc.
Orange
07.2018 - 10.2019
- Promoted a culture of accountability to meet or exceed store goals related to services, sales, and loyalty.
- Drove profitability through operational excellence, sales growth, and expense control.
- Attracted, hired, and built a highly engaged team that embodied Ulta Beauty’s brand and values.
- Executed inventory control processes and provided feedback to leadership to improve operations.
Store Manager
Floyd’s 99 Barbershop
Irvine
06.2014 - 07.2018
- Delivered an exceptional customer experience and supported team performance.
- Recruited, trained, and coached staff while cultivating a culture of continuous improvement.
- Managed inventory, purchase orders, and financial reporting including month-end reconciliation.
- Communicated company updates and led local marketing and brand-building efforts.
Education
Associate of Arts - Business Management
Irvine Valley College
Irvine, CASkills
- Supply Chain Management
- Account Management
- Project Management
- Operations Oversight
- Customer Retention
- Customer Relationship Management
- Business Administration
- Business Development
- Schedule Management
- Expense Control
- Sales
- P&L Management
- Loss Prevention
- Staff Training and Development
- Sales Planning and Implementation
- Operations Management
- Process Improvements
- Succession Planning
- Leadership and Team Building
- Training and Development
- Performance Evaluations
- Budgeting and Cost Control Strategies
- Human Resources Management
- Microsoft Excel
- Microsoft Office
- IOS Apple/Android
- PC Proficient
References
Belinda Isley (205) 283-2116
Michelle Riley (951)434-4044
Patricia Rosales (615)617-7578
Samira Marji (949)689-5853
Timeline
General Manager
Belk
06.2025 - Current
General Manager
Ulta Beauty Inc.
05.2022 - 06.2025
General Manager
Ulta Beauty Inc.
10.2019 - 05.2022
Services Manager
Ulta Beauty Inc.
07.2018 - 10.2019
Store Manager
Floyd’s 99 Barbershop
06.2014 - 07.2018
Associate of Arts - Business Management
Irvine Valley College