Nicole Hernandez
Gallatin
Summary
Dynamic and efficiency-driven professional experience at Edley's Bar-B-Que, excelling in cash handling and customer relationship management. Proven ability to enhance customer loyalty through exceptional service and effective conflict resolution. Adept at processing payments and managing inventory, consistently contributing to a positive and productive work environment. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
2
2
years of professional experience
Work History
Cashier
Edley's Bar-B-Que
Gallatin
09.2024 - Current
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed customer payments quickly and returned exact change and receipts.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered phone calls to assist customers with questions and orders.
- Collected payments and provided accurate change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Server
Ruffino's On The River
Lafayette
10.2023 - 03.2024
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Assisted in training new servers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
Lakeshore High School
Mandeville, LA05-2022
Skills
- Cash handling
- Point of sale operation
- Customer payments processing
- Inventory management
- Merchandise returns
- Customer relationship management
- Conflict resolution
- Team collaboration
- Problem solving
- Store merchandise stocking
- Sales promotion
Affiliations
- Admiration and exploration for beauty, skincare, and haircare.
- Enjoyment in nature and various outdoor-related activities.
- Well-practiced in Visual Arts, mediums ranging from painting to digital art content.
References
References available upon request.
Timeline
Cashier
Edley's Bar-B-Que
09.2024 - Current
Server
Ruffino's On The River
10.2023 - 03.2024
High School Diploma -
Lakeshore High School
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