Nicole Klein
Johnson City
Summary
Dynamic Claims Analyst with proven expertise in claims processing and exceptional communication skills, honed at Advanced Call Center Technologies LLC. Adept at conducting thorough investigations and fostering positive client relationships, I excel in problem-solving and critical thinking, ensuring accurate and timely decision-making in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Claims Analyst
Advanced Call Center Technologies LLC
12.2019 - Current
- Maintained strict confidentiality with all personal data as per company guidelines.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Conducted thorough investigations to gather facts and information to best decision claims.
- Conducted day-to-day administrative tasks to maintain information files and process claims.
Cashier
Bojangles' Famous Chicken 'n Biscuits
12.2014 - 07.2015
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cashier
McDonald's
03.2012 - 12.2012
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
No Degree - Business Administration
Northeast State Community College
Blountville, TNSkills
- Skilled in Microsoft: Word, Excel, PowerPoint
- Excellent communication
- Problem-solving aptitude
- Sourcing and compiling information
- Organizational skills
- Claims processing
- Critical thinking
- Decision-making
Timeline
Claims Analyst
Advanced Call Center Technologies LLC
12.2019 - Current
Cashier
Bojangles' Famous Chicken 'n Biscuits
12.2014 - 07.2015
Cashier
McDonald's
03.2012 - 12.2012
No Degree - Business Administration
Northeast State Community College
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